-Manage Business Payments Operations team who oversee the performance of global payments B2C as well as CC for B2B working extensively with off platform technology and external partners for incident resolution -Lead the development of team projects and processes including restructuring of KPI's for transaction performance and merchant fees.-Oversee key projects and set agenda for improvement including routing protocols saving millions of dollars and enhancing traveling booking experience. -Drive platform enhancements and use data to create business cases. -Hire and onboard new team members & evaluate performance regularly.

- Drive Expedia Global Payments (EGP) roadmap which processes $70B in traveler and supplier payments through 200 websites located in 75 countries. - Lead collaboration and engagement efforts between EGP technical and operational teams and third parties to execute program workstreams; serve as subject matter expert; remove roadblocks and act as primary point for escalations.- Lead commercial contract negotiations; serve as gatekeeper for key material contracting terms and collaborate with stakeholders including Accounting, Treasury, Tax, Data Privacy, Security, and Corporate Counsel to ensure all contracts are reviewed by appropriate parties before finalized.-Spearhead 2 multi-year initiatives to migrate internal payment processing platform into EGP’s core payment stack resulting in merchant fees savings, visibility into authorization success rates, payment processing monitoring, payment method parity with leisure brands, and key data insights. - Served as strategic partner lead on 2 half-year programs including go-local in Switzerland as well as removal of UK supplier entity leading to gross profit protection. - Developed first-ever global legal entity onboarding process securing two dedicated resources and creating reputable long-term, cross-functional relationships; built Know Your Customer guidelines resulting in data quality standardization and 4-week reduction in time-to-market.- Developed legal standardization protocol guidebook in conjunction with Sr. Corporate Counsel, centralizing communication of key regulatory and scheme payment requirements and changes, and saving weeks worth of engagement.

- Led contract negotiation tied to redundancy program for core brands in Brazil; collaborated end-to-end with cross-functional team to enable secondary acquirer resulting in 4 failover mitigations and average acceptance rate increase of 160 basis points in first month. - Accelerated payment onboarding; formalized payment change management; and established partner payments in Latin America.- Performed contract negotiations and monitored contract performance and resolution for partner/vendor issues.- Established KPIs to continuously identify opportunities to optimize partner performance.

- Managed payment processing systems which included over 25 gateways and processors.- Served as project lead, partnering with CFO, legal counsel, finance, and accounting, to implement and integrate new payment methods.- Established requirements for new payment methods including SEPA Debit, Boleto, and PayU, as well as new gateway integration requirements, collaborating with database engineers, developers, and web operations.- Coordinated financial aspects of all new payment relationships including banking integration, financial reporting, testing, and reconciliation.

- Investigated Visa, MasterCard, and American Express debit card chargebacks with coverage of $30k-$50k per quarter in domestic and international cases. - Created case management system for trilingual Portuguese, Spanish, and English caseload.- Partnered with internal IT departments to ensure internal chargeback processing system effectiveness.

- Led escalation analysis for suspicious payment accounts. - Responded to domestic court-ordered subpoenas, trace requests, and hold harmless requests.- Responsible for fraud detection, investigation, and effective customer service communication.