Reporting to CEO, I am responsible for:• Developing business strategy for Public Security & Identity products focused both on financial gain and customer satisfaction.• Conducting research to identify new markets for Public Security & Identity products (Digital Identity Services, Border Control, Video Analytics, Driving License, Residence Permits for Foreigners, AFIS, etc) and customers’ needs.• Arranging business meetings with prospective clients.• Promoting the company Public Security & Identity products addressing the clients’ objectives.• Preparing sales contracts ensuring adherence to law-established rules and guidelines.• Keeping records of sales, revenue, invoices, etc.• Providing trustworthy feedback and after-sale support.• Building long-term relationship with new and existing customers.• Following the latest Public Security & Identity developments and stay up-to-date on company competitors.Achievements• Implementing successfully Digital Identity Services (Authentication and Digital Signature) in Private Sector (Banking, Microfinance, Education, etc).• Implementing successfully the Residence Permit Biometric Document for Foreigners.• Implementing successfully eGates at Tirana International Airport to facilitate the passengers flow.

Reporting to CEO, I was responsible for:• Developing the annual propositions roadmap in both Consumer & Business segments and achieving financial and customer satisfaction targets across both acquisition and retention.• Preparing Budget and Strategic Planning of all offers of the company.• Follow up the end-to-end development, implementation of the provided propositions.• Follow up the P&S performance making sure that the quality & performance KPIs are on track.• Providing input on budget planning and reports and in-depth analyses for each of the projects that I was responsible of.• Managing high potential customers and third party suppliers.• Managing a team of 30+ highly experienced telecom professionals.

Reporting to Head of Products & Services Department, I was responsible for:• Achievement of Revenues & Subscribers targets.• Identify existing and latent customers need for enhancement of services.• Detect and specify telecommunication market needs and translate them into sales opportunities.• Product development: product set-up partnership models with solution providers, pricing, implementation, reporting, commercial material, etc.• Analysis of all new products developed.

Reporting to CTO I was responsible for:• Formulating Strategy regarding Value Added Services (VAS) requirements.• Planning, development and configuration of SMSC (Short Message Service Center, USSD, WHC & NFM (Missed Call Notification Service), MIH (Mobile Internet Hub), Device Management, Blackberry Service and Services Delivery Platform.• Managing changes or/and additions to the work procedures, instructions, minutes of meetings of the section and maintaining control over processes of producing, updating and improving section's documentation.• Overseeing that necessary data for reports on systems performance, subscribers experience etc. is generated and made available to the relevant report-generator units within the Company in order to analyze network/service performance against objectives.• Integrating the new platforms with existing PLUS network and IT infrastructure. Integrating VAS platforms (where applicable) with 3rd party networks.• Providing expertise technical support for O&M 2nd line team for troubleshooting and advanced configuration.• Contributing to company marketing product development, based on acquired expertise, marker knowledge. Delivering innovative services proposals to product house. • Managing the Company’s planning processes within VAS and aligns them to the Company's overall planning strategy. Managing and ensure that the milestones and outputs of those plans are met accordingly.• Managing the process of technical feasibility studies, technical and service specifications, product and service evaluations.• Managing and improving the relationship with all Sections within Technology and other Company Departments in order to facilitate the exchange of information, development and implementation of solutions and projects and create the necessary synergies for increased efficiency and performance.

Reporting to Head of Engineering Department I was responsible for:• Developing traffic forecasts for Messaging Systems (i.e. SMSC, SMS Applications).• Maintaining up-to-date information regarding Lifecycle of the Messaging Systems Architecture and analyzing the Roadmap of the Messaging Vendors Products.• Developing, operating and maintaining planning tools.• Developing Messaging Network and Messaging Service designing.• Define software specifications for new configurations and services.• Developing and maintaining technical documentation and tools for Messaging Engineering activities.• Performing System Administration tasks on Messaging Systems (i.e. SMSC, SMS Applications).• Monitoring performance of Messaging Systems (i.e. SMSC, SMS Applications) and their quality of service.• Testing new features and functionality of the Messaging Systems (i.e. SMSC, SMS Applications).• Ensuring Messaging Platform (i.e. SMSC, SMS Applications) upgrades with new releases and tracks the Messaging Systems roadmaps.• Generating the necessary data for reports on Messaging Systems performance, subscribers experience etc. and make it available to the relevant report generator units within the Company.• Handling customer related issues and complaints as per relevant procedures and policies.• Liaising with other Sections within Engineering and other Departments in the company in order to exchange information, handle troubles, develop and implement solutions.

Reporting to Head of Value Added Service Department I was responsible for:• Performing System Administration tasks on IVR (Interactive Voice Response System) and VMS (Voice Mail System).• Monitoring performance of IVR and VMS Platforms and their quality of service.• Testing new features and functionality of the IVR and VMS Systems.• Ensuring IVR and VMS Platform upgrades with new releases and tracks theIVR and VMS Systems roadmaps.• Maintaining communications with the IVR and VMS Systems suppliers.• Generating the necessary reports on Messaging Systems performance, subscribers experience etc. and make it available to the relevant units within the Company.