Lorence Dungca Email & Phone Number

SKILLS:• Strong documentation, communication, and client management skills • Ability to prioritize and multitask • Exceptional & logical troubleshooting skills • Experience in cloud services (Office 365, Azure, AWS) • Experience with desktop and laptop hardware, MS operating systems, Microsoft Office, MS Windows Server (2008, 2012, 2016 & 2019), Active Directory, Group Policy, Exchange server administration • Experience in network troubleshooting (LAN, VPN, WAN routers, Firewalls and switches) • VoIP system deployment and support PRIMARY DUTIES:• Resolving phone, email & remote support • Logging all help desk tickets, prioritizing & tracking issues • Performing scheduled maintenance activities such as data tapes in server. • Monitoring backup services, servers, other key infrastructure and services. • Helping out in migrating emails from users especially Office 365 application.• Installing and troubleshooting client applications • Remotely provisioning and troubleshooting VoIP services and other network issues • Remotely troubleshooting hardware and software issues • Monitoring alerts in Solarwinds and fixing them in shortest possible time. Such as Camera alerts, DVRs, Switches, Firewalls, APs, Mood media, VPN, Cradle point.• Enabling/Disabling ports in Switch via network application.• Onboarding/Offboarding of employees.• Creation and deletion of distribution list and shared mailbox via Exchange Admin Center.

• It Technician

  Kmc Mag Solutions, Inc.

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  Don Honorio Ventura Technological State University

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