Loren Harrelson Email & Phone Number

Altoona, Ia, Us

Grimes, Ia, Us

Us

• Small team focused on migrating, consolidating, and supporting a majority of the State of Iowa’s agencies within Polk County, and communicating amongst other small teams to work towards common goals. • Autonomous consolidation and support for one of the top 3 biggest state agencies taking them from an unmanaged unsecure environment to fully operational managed services infrastructure. • Working in VIP\High Clearance type environment supporting the Office of the Governor, Terrace Hill, Directors, Investigative and Policing agencies, and the Capital Complex.• Implementation and testing of a full Virtual Desktop Interface group. • Supporting one of the biggest remote field agencies (DNR/DIA). Working with users in very remote locations through cloud support tools and phone support. Thinking outside the box to deter long trips to the office.• Managed lease and lease replacement for all State agencies. • Troubleshooting network issues with the head network admin using knowledge in Wireshark to work through addressing, conduit, and firewall issues.• Managed all enterprise machines using deployment and updating packages using Microsoft System Center 2012 as well as resource exploring, licensing, cataloging, and distribution points.• Projects worked with developers in moving old antiquated state software to perform on newer systems as well as newer software to work within the highly restricted policy environment. • Worked on projects with Information Security Office in finding trends in vulnerabilities using nCircle EVMS scanner and getting low bandwidth remote field users audited using CloudPure. • Training of new users on standard operating procedure, departmental needs, and use of SCCM tools.• Longest serving member of the State of Iowa DAS-ITE desktop support team working hand in hand with the lead of the team to ensure proper routing of incidents, reporting, billing, and participation in collaborative meetings.

Washington, Dc, Us

• Assisting FEMA and DHS in JFO set-ups • Imaging and configuration of laptops for both local use and remote use. • Traveling and learning different JFO setups as well as setup of locations at disaster locations around the State of Iowa. • Removal of spyware and viruses from laptops. • Help planning and implementing setup up office buildings to convert to DRC’s. • Troubleshooting and repair of Cisco VPN software and settings. • Certified by FEMA in Incident Command Systems. • Server backup and administration.

Des Moines, Iowa, Us

• Full company IT Support including international travel and integration.• Network Administration (Active Directory, Avaya, Cisco, eXtreme network, SAN, server implementation, firewall, antivirus/spyware, routing, disaster recovery, Veritas, Movex)• In charge of international Network/User Security training / administration including bandwidth monitoring, implementation of web filters, Symantec Server administration• Project Management for multiple high severity projects including international travel.• Researching, purchasing, and asset tracking of several hardware projects.• Disaster and Outage recovery (24/7 on call). Fast response and minimized downtime• Working with scientists networking and setting up HPLC machines to separate chemical properties as well as vectoring software • Domino Server Administration as well as user support of Lotus Notes and Sametime.

San Francisco, California, Us

• Last leg of support Company wide. (If we can’t fix it no one can.)• Watching trends in issues and developing wide spread problems as they happen.• Troubleshooting over 500 applications from Microsoft Office to Oracle databases.• In charge of technical documentation and imaging service for a branch of mortgage.• Remote support and advanced troubleshooting thinking outside the box.• Advanced corporate virus spyware removal using remote registry.• Found issue and resolution to a corporate wide high severity

London, Gb

• [Hands on projects with Network Administrator including Veritas backups, server updates and maintenance, toning, creating topologies.]• [Active Directory, Oasis Server, SQL, Veritas, UNIX, Windows 2k3, Track IT, Oasis Suite, MSOffice, Workorderorama, IIS, Ageband, Cash Systems, Pollers and DPU Servers.] • [Working alone and being self sufficient with my resources and confident in my abilities and managing a weekly report of nightly activity.]