Loren Davis Email & Phone Number

· Managed and rectified discrepancies for a collections portfolio of approximately 15 clients valued at 300 thousand.· Expedited collections strategies to minimize aged receivables from 7% to 2% within first 60 days of employment. · Handled over 50 emails and daily Teams inquiries from clients and executives; Organized regular meetings with sales and project managers to facilitate communications with vendors to boost payment processes.· Coordinated with AP team to perform tasks such as daily applied payments, vendor profile creation, discrepancies of the general ledger, and certificate of insurance creation.· Compiled and presented documentation such as weekly A/R aging reports, chart of account inquiries, and monthly sales and VAT tax reports.

Business & Commerce

Spring, Texas, United States

* Cooperated with a team of 8 staff utilizing ERP software managing a monthly budget of $30MM and financial information for a portfolio of 50 organizations across 3 countries.* Processed over 2,000 monthly invoices with a 100% accuracy rate and coordinated with department managers & executives for necessary approval processes of all payable invoices.* Analyzed and performed reconciliations of approximately $40MM in monthly expenses consisting of expense reports, Pcard transactions, and day to day operations on the general ledger; Prepared payroll entries for more than 60 staff.* Handled over 50 emails and phone calls daily from clients / vendors and performed 500+ weekly revenue checks and EFTs.* Formatted and managed over 1,000 lines of Excel data to ensure client integrity and productivity utilizing VLookup and Pivot tables. * Compiled and presented reports such as biweekly A/P aging reports, expense reports, chart of account inquiries, balance sheets, and P/L statements. * Provided consulting services to a portfolio of 10 clients, ensuring successful transition of business processes, and supervised the creation, rectification, and disbursement of 1099 and W2 files for over 1.5k staff and vendors.

• Led a team of 5 direct reports and managed training for more than 6 new associates, raising employee satisfaction by 12% (from 82% to 94%) while meeting 100% of revenue targets and operational goals.• Directed the safe and professional handling of merchandise and cash, monitoring cash register opening and closing procedures to ensure 100% reconciliation of all register transactions.• Implemented operational processes to streamline recurring tasks, improving efficiency by 88% and reducing operational shrink by 0.4% (from 1.7% to 1.3%), and built relationships with customers to gain repeat business. • Ensured customer satisfaction by resolving up to 10 complaints weekly and led store events, hosting 2 monthly events year-round and daily events during summer months with up to 30 attendees per event.

• Served as a lead Customer Experience Specialist, providing support to 10 cashiers, floor associates, and managers to, ensuring all staff were able to provide exceptional customer service, maintaining a 100% customer satisfaction rating. • Interacted with approximately 50 customers daily and performed various support tasks as needed, including enacting price changes, counting tills, and interacting with bank staff.• Developed and implemented sales strategies, administering a customer loyalty program that encouraged new and existing customer to make additional purchases, leading to a 50% increase in sales (from $10,000 to $15,000 a month).

Houston, Texas Area

* Managed an accurate and organized filing system, entering over 100 daily invoices into organization software and oversaw the dispersion of more than 1,000 monthly revenue checks.* Assisted in the completion of year-end tax document for over 30 clients, ensuring accurate and timely filing and maintaining a customer satisfaction rating of 100%.* Coordinated the scheduling and organization of 10 monthly meetings with 20 attendees on average and maintained accurate electronic and physical mailing lists for over 700 customers for fundraising and marketing initiatives.* Demonstrated proficiencies in telephone and front desk reception within a high-volume environment and resolved vendor inquiries regarding customer account activities.

Bachelor Of Science - Bs, Business/Commerce, General

Associate Of Arts (A.A.)