Loren Kushner Email & Phone Number

Florida, United States

Ocala, Florida, United States

The Equestrian- 5 Star hotel

Massachusetts-Remote

• User Interface expert for proprietary Propel software• Design new client incentive program websites• Maintain and update 30+ websites• Collaborate with Marketing team to design graphics, UX and company forms• Advise Executive Sales team on appropriate website features to meet client needs• Facilitate cooperation between multiple departments to meet project deadlines• Evaluate project flow and processes to improve efficiency• Provide program data reports to sales team and clients• Ensure secure data transfer using multiple SFTP sites• Create UI/UX training manuals for use by employees and clients• Perform training meetings in person and virtualFor nearly 50 years All Star Incentive Marketing has provided its clients with solutions that help maximize the value of human capital. By providing world-class employee engagement solutions in the form of recognition / rewards programs, All Star is able to motivate behavior change and, in the process, create more effective and loyal employees and customers. When deployed to a workforce, our solutions are used to improve safety, wellness, retention, sales, training, communications, turnover, and customer service. When deployed on a customer base, they improve customer retention, sales, and profitability.

Sturbridge, Massachusetts, United States

Managed high profile client incentive programsResponsible for invoicing, reporting and participant maintenanceUpdated program websites according to client schedulesCollaborated with Sales, Marketing, Purchasing and Fulfillment teams to onboard new clientsAssited in training new customer service and account management employees

Sturbridge, Massachusetts, United States

• Supervised and trained customer service team• Created and revised Standard Operating Procedure documents and manuals• Designed tested and implemented efficient returns process• Leader of task team for designing customer surveys• Scheduled team members hours and special projects• Resolved escalated situations with grace and dignity• Provided excellent customer experience via phone and email, consistently resolving issues during first contact

Framingham, Massachusetts-Hybrid

• Managed 500+ leads per week• Earned Top Achiever award 10 consecutive years• Business to business development team leader• Initiated a relationship between Bose and Walt Disney Company for home theater installation in guestrooms• Facilitated weekly sales meetings• Trained and coached 150 seasonal sales staff over 7 weeks• Evaluated skills of trainees and provided constructive feedback• Demonstrated products at company events