Vice President Strategic Solutions
CurrentStrategist, Relationship Manager, Storyteller:I support multiple US and International clients to ensure customer success. I provide strategic direction for our clients to best leverage our HR SaaS platform for Career Website and CRM. I manage contract renewals as well as product upsells. Pre-Covid, I traveled throughout the US and Canada as well as UK, Germany, China, Hong Kong, and Singapore to meet with clients to conduct business reviews and propose strategic enhancements based on the analytics our platform provides. I have also been a speaker at several industry conferences.As a "utility player" in our company, I also support our New Business efforts by presenting to prospective clients how our solutons will solve their individual challenges. I model our strategy and the scope we provide our clients through: Site Maps, UX Wireframes, User Journeys, and anticipated ROI. I have conducted client Workships to educate and enable the client's change management that can come from fully leveraging our platform.My extensive client interaction gives me insight to client needs which I routinely report to our product teams for consideration in our product roadmaps.I also conduct many of our Values Interviews for people interviewing to join our company.I provide training to some of our new hires across multiple departments of our company.