Rapidly promoted to Chief of Staff due to a proven ability to connect strategic goals with departmental needs, quickly identify inefficiencies, and implement effective solutions that drive organizational success. Recognized as a relationship builder and strategic thinker with a knack for navigating complex processes.Lead a team that supports an employee base of 85 across three offices in two states. Proactively identify opportunities to enhance operational efficiency, strategic planning, and staff development.Launched and now manage a grant cycle that funds three local Richmond non-profits.Directed the seamless transition of the organization from Mac/Google to PC/Microsoft.Implemented the company’s first Warehouse Management System, yielding growth in quality and efficiency.Introduced a Cyber Security training program and developed a “Continual Learning & Training” initiative. Moderate monthly Lunch & Learn sessions to facilitate cross-departmental knowledge sharing.Project-managed the company's first acquisition, including the development of 30, 60, and 90-day post-acquisition timelines, communication strategies, backend technology integrations, and brand launch.Vetted and led the strategic shift to a new e-commerce platform, transitioning from Brightstores & Shopify to BigCommerce, which included contract negotiations, user testing, and customer communication planning.Developed an automated IT ticketing system, improving efficiency and turnaround times.Created and managed the company’s first structured and competitive internship program. Launched a new company intranet, including department-specific hubs, to improve onboarding and training.Played a pivotal role in developing and launching Branditos' first set of Brand Guidelines.

Orchestrated the successful transition & consolidation of a $15+ million Company Store program from a disjointed, multiple supplier model to a first of its kind agency alliance by partnering closely with internal leads in Risk, HR, IT, Sourcing, Brand, Shipping, Legal, and Tax Compliance to understand operational requirements and ensure the program was well-managed, adhered to all corporate and legal policies, and was providing cost & operational efficiencies for the enterprise.Directed the daily operations of, and ongoing relationship with, multiple global creative agencies specializing in brand governance, merchandise design, sourcing & fulfillment, e-commerce management, and event execution.Developed & led the execution of multiple new Company Store strategies aimed at improving brand consistency, providing cost savings, and improving environmental & sustainability in merchandise across key internal & external programs, such as global events, new hire onboarding, and customer gifting programs. Oversaw the ongoing selection, branding and creative approval of the full catalog of ServiceNow branded merchandise available across all regional e-commerce platforms.Partnered with a variety of stakeholders across the company to guide, and sometimes lead, custom merchandise design and e-commerce projects, ensuring brand guideline adherence, and remediating as needed with alternative solutions.Managed all internal program communications, campaigns, and activations in partnership with internal creative resources and communication partners.

Managed multiple key workstreams as part of the vendor transition of the Capital One Company Store, including managing the day-to-day relationships with two agency vendors, product selection & branding of all new product on the site, creative development for the site redesign & all internal communications and developed a three-phased site launch communications planBuilt a strategy for the new Brand Portal commenting functionality, which required consulting with the Brand Social team to understand Capital One social strategy best practices, developing a strategy & operational process for reviewing, categorizing, answering & elevating comments in real time & presented this work to senior Brand leadership for approvalCreated and managed a production calendar that drives 8 work streams for the 2020 Annual Report, which involves working directly with agency partners, Brand leadership, Corporate Strategy, the Executive Office, and many other contributing partners throughout the enterprise to successfully meet print deadlinesActed as account lead for Brand’s partnership with the External Affairs department, responsible for developing & briefing a four-person creative team working on up to 4 projects at any given time, providing creative feedback, managing client relationships & managing productions schedules

Brand Manager partnering with the internal Community Affairs team to develop campaigns and creative materials that help promote and highlight Capital One's commitment to the community.

Developed positive relationships across eight lines of business with both the agency of record (DDB Chicago) and internal strategy partners to successfully schedule and prioritize advertising meetings to accomplish project goals.Collaborated with internal Media, Social, and Creative teams to gain a working knowledge of how to create a fully integrated national marketing campaign. Partnered with internal and external clients to develop detailed meeting timelines to ensure project goals were met and allocated budgets were maximized.Developed a new process for archiving and storing final creative assets, which is used by the advertising team and the office of Capital One CEO Rich Fairbank. Improved advertising meeting processes that lead to an increase in efficiency of meetings, decreased the number of meetings needed, and still accomplished prescribed meeting goals. Assisted in the coordination of quarterly training opportunities for Advertising team members to keep them up to date with the latest advertising best practices and trends. Served as a project manager for a Pro-Bono project for the Virginia School for the Deaf and Blind to create an updated promotional brochure with a goal of increasing awareness of the school’s unique offerings. Served as leader of the internal volunteer committee tasked with organizing team-wide quarterly and bi-weekly volunteer opportunities, which has resulted in over 250 service hours logged thus far.

Co-developed a social media event to drive entries and awareness for the State Farm Celebrate My Drive campaign, which utilized celebrity talent and was the first instance of a brand using the Facebook Q&A tool.Acted as a production assistant to the internal video production team. Responsibilities included coordinating production and editorial schedules, creating pre-production books and shot lists for each shoot, and supporting the production team during the pre and post production stages.Tracked the performance of long-term blogger and social influencer campaigns for major brands, including State Farm, Topgolf, and My Fit Foods.Maintained the crowdsourcing platform, used by Frito Lay, Nintendo, and BMW, and performedadministrative tasks involved in awarding winners.Compiled weekly lists of the latest news, campaigns, and innovations within the marketing field, which were used to create internal and external digital education curriculums.Aided in the creation and presentation of In The Know sessions, which are designed to be digital education tools and are presented to major brands including American Airlines, State Farm, and Quaker.Mentored key senior executives as a part of the internal Mentor Up program, which is designed to pair entry-level employees with senior executives in an effort to stay abreast of the latest news, campaigns, and innovations in the marketing field.Completed the Art of Negotiation training program, which is designed to educate employees on best negotiation practices and tactics.

Served as interim head coach and helped two seniors place in the State tournament for the first time.

Assisted more than 100 students on a daily basis with basic computer troubleshooting issues ranging from basic software issues to virus containment and prevention.

Taught 20 parent-baby classes over a three-month period that helped both parties become morecomfortable in the water.

Organized an annual fundraiser that raised $1000 in a two-day period to benefit the Children’sMiracle Network of Richmond and help end childhood cancer.

Initiated the regulatory and permitting process of seven new commercial property developments fora high-end condominium developing company.Compiled engineering and architecture plans and designs in preparation for sale of 15 differentluxury multi-family properties.Initiated contact with bank officials to secure loans and funding for sale of eight commercialproperties.