As a Leasing and Sales Consultant at Gyro Mazda for over five years, I have consistently driven customer retention, increased vehicle sales, and expanded our portfolio. I specialize in converting lease, finance, and service customers into new vehicles while strategically enhancing our pre-owned inventory.In the past two years, I’ve grown our lease and finance portfolio by 20%, maintaining a high gross profit per deal of $4,000. I have been a top performer at both of our dealerships for five consecutive years, achieving the highest gross profit on both new and used cars, the best closing ratio, and outstanding customer experience (CEP) survey results. My success during challenging times—including COVID-19, the microchip shortage, and economic inflation—demonstrates my resilience and adaptability.I excel at creatively closing deals, whether through internet leads, phone calls, or walk-ins. By effectively collaborating with the Service Team, I maximize opportunities with service clients, particularly when they deny larger work orders or out-of-warranty expenses. I educate customers on the financial benefits of trading into a newer vehicle, helping them make informed decisions.Additionally, I have successfully converted many clients who considered buying out their leases by presenting compelling arguments for why a new lease is a better choice than retaining an aging car. My ability to communicate these advantages has proven instrumental in boosting our leasing portfolio.I prioritize timely follow-ups with customers whose leases are maturing within 120 days while nurturing relationships with those further out to lay the groundwork for future opportunities. My collaborative approach with business development coordinators ensures our team consistently delivers exceptional results.I believe in providing personalized service that fosters long-lasting relationships. By combining strategic insights with a customer-centric mindset, I strive to exceed expectations at every interaction. I’m passionate about leveraging my skills to contribute to the ongoing success of the dealership while enhancing the customer experience.