Lorenzana Devilles Email & Phone Number

Taytay, Ph

Juno Beach, Florida, United States

Microsoft 365 EngineerMicrosoft 365 EngineerNextEra Energy, Inc. · Full-timeNextEra Energy, Inc. · Full-timeSep 2023 - Present · 9 mosSep 2023 to Present · 9 mosJuno Beach, Florida, United States · HybridJuno Beach, Florida, United States · HybridProvides Internal IT Support for Office 365 customers in NextEra EnergyProvide front-line end user and administrator support for customers, being available and the 1st point of contact by responding to customer requests in a timely manner via phone, email, chat and remote support tool modalities; providing resolutions within pre-defined SLA timeframes• Management and administration of Office 365 related services, including but not limited to:Exchange OnlineMicrosoft TeamsOneDrive for BusinessSharePoint OnlineM365 Migration On-Prem to CloudExchange On-PremisePowerShell• Assist all internal customers in onboarding users from Exchange server to Exchange Online.• Follow call logging, escalation process & procedures, provide high quality case documentation for all work performed on service requests.• Use virtual environment to troubleshoot and reproduce issues to draw conclusion from complex troubleshooting scenarios.• Perform detailed problem analysis with varying degrees of complexity, asking probing questions in a respectful manner to ensure understanding of the customer’s request for help.• Installation, configuration, and support of Microsoft Office 365 suite on various customer platforms.• Responsible for efficiently managing the relationship with customers while accurately documenting ticket activity, details, and outcomes.• Report software bugs and customer suggestions to management.• Provides Global IT Support for Office 365 customers.

Philippines