Lorenza Sanfilippo Email & Phone Number

Lisboa, Portugal

Lisboa

- Daily management of the team: motivate and support using a balanced approach to coach and give feedbacks, developing tailored action plans for continuous improvement- Review and monitor work performance against agreed KPIs, instigating appropriate corrective actions using performance management tools to manage any shortfall- Ensuring accurate and timely communication making sure key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices- Daily meeting with the Operation Manager sharing and analyzing results as well as implementing organizational strategies to ensure constant improvement and client satisfaction- Direct involvement in the recruitment process, providing introduction training and on-going skills development, focusing on attraction and retention of the best talents- Collaborate with different departments in order to achieve common company business goals (WFM, training, QA, HR)

Lisbon Area, Portugal

Facebook and Instagram Ads Expert:- provide customer inquiries with timely and accurate response, first contact resolution- take ownership of customer requests and maintain accountability for follow-through- provide exceptional customer experiences that meet and exceed project goals- maintain security and confidentiality of partner internal information and customer/account information- assist less-experienced agents by sharing best practices

Via Bertola 33/B Torino

- Daily management of the online and offline communication focusing on the promotion of the traditional piedmontese handmade pasta- Administrative tasks

Product marketing: - product placement and communication strategies to maximize the brand awareness- research, contact and management of food bloggers contents and insitutional websiteExport: - implementation of promotional strategies, check of volume analysis and contract proposals- development of trade fairs projects, stand implementation with external supplier and agencies- attendance to labelling updates, procedures and certificates classes in order to export fresh products

- Application of the sports marketing benefits for strategic planning in order to reach the company's goals such as maximize customer base, brand awereness and audience- Talent & Testimonial management (for shooting of promos or ADV campaign, event appearances)- Events Sponsorhip management- Editing of Sport Marketing contracts with Institutional Corporations- Editing of briefs about sports and football communication on Sky platform

Organization of events about territorial marketing and brand communication. Creation of mailing lists, management of recall activities and contact with external supplier to adquire materials, informations and budgets.

San Sicario

Transportation, accomodation, food service and logistic management of the entire compound TOBO (Torino Olympic Broadcast Organization: rightholders, broadcasters) in the venue of San Sicario Fraiteve.

Master'S Degree, Marketing, Communication And Social Media Master

Foreign Languages

Graduated with honors in Portuguese and Spanish Dissertation title "Viaggio in Portogallo: evoluzione dell'immaginario turistico lusitano.

Education record