• Definizione strategie commerciali, raggiungimento degli obiettivi nel rispetto delle politiche aziendali e dei KPI, people management (Personale gestito: 12)• Missione di formazione di risorse Nespresso Italia attraverso corsi in presenza e online, rispetto a prodotto, tecniche di vendita, gestione kpi, customer experience, management skills, induction neoassunti, team working• Progettazione, delivery e feedback di valutazione dei corsi6 Corsi tenuti ogni anno, 2 sessioni ciascuno, 6-8 persone ciascuno. Feedback 100% positivo• LANCIO PRODOTTO: come presentare e valorizzare il prodotto • CHANGE MANAGEMENT: come affrontare il cambiamento• ASCOLTO ATTIVO: come saper ascoltare il cliente• FEEDBACK GROW: modelli e gestione del feedback• PENSIERO STRATEGICO: come riconoscere e disinnescare un alibi• PERFORMANCE MANAGEMENT: gestire e guidare la performance

HR STORE MANAGER: Developing HR strategies, Cv screening, managing recruitment campaign, individual management plan advisor, analyzing training and staffing needs, organizational departmental planning, team building management.CUSTOMER SERVICE MANAGER: Managing customer and service operations and ensuring customer satisfaction by achieving delivery and service quality norms.DEPARTMENT MANAGER: managing staff (10 people), hitting sales targets (2015 gross operating surplus: 3.800.000 €), account analysis and KPI reporting, stock control, visual merchandising.

Administration orders of material and product line, analysis and monitoring of sales, customer relations, visual merchandising, construction of advertising space, inventory, control and receipt of goods, inventory management, cashier.TROCATHLON MANAGER Responsible for the Trocathlon of Mantua, management and display of the products.

Advising on the corporate management of urban transformations and cultural enhancement of the architectural landscape - September 2010: Speaker at the meeting: "The Young and the war in Yugoslavia" for the other Festival 2010, Carpenedolo (Bs), http://www. altrofestival.com / - November-December 2010: Organizer and speaker of the film festival "Do you remember Sarajevo?" dedicated to filmography Bosnian Arci by Castiglione delle Stiviere (Mn) - January 2013: Speaker at the screening of the film "Happy New Year Sarajevo," Cinema Oberdan, Mantua

Organization, development and coordination of a research project. Anthropological research period at the University and the City of Sarajevo, final draft of a paper for the project.