 Address travel queries of tour groups Coordinate accommodation, flights and transportation for outbound travel groups Coordinate with relevant parties to ensure smooth operations for tours and travel coordination with bus captains Monitor safety and security of members within tour groups Provide feedback from tour groups to operations department Provide feedback to operations department on vendor selection and performance, and itinerary management Provide information on logistic arrangements Provide information on tour destinations Provide tour briefs to tour groups Respond to emergencies and unexpected situations during tours Respond to tour groups' complaints Review agreements between tour agencies and tour groups to guide response actions during tours Review feedback from tour groups on tour services

Main duties: Analysing the nature of queries and customer problems and provide suitable solutions within satisfactory timescales Understanding and operating the escalations procedures Providing a high level of customer experience at all times Receiving and logging customer call details onto the call management system

Main duties: Buying seafood from Asian and South-American countries in order to import and sell them in Italy Seeking for new suppliers and keeping in touch with them (Skype, email, phone) Taking care of the documentation of the customs clearance Keep in contact with the logistic service Search for and negotiate contracts with suppliers  Craft purchase order and inventory reports for management Solve supply chain problems Work within the management team to ensure that all deliveries satisfy the assigned orders Develop an effective and accurate system for monitoring purchase orders Order products and authorize payments Manage inventory, including current stock and new deliveries Ensure the accuracy of purchase orders Research possible item selections

Responsible for purchasing high quality frozen and glazing seafood (crab, lobster, scampi, scallops, molluscs, whole round squids, whole cleaned squids and shrimps, cuttlefishes, baby squids), products from markets as China, Malaysia, Thailand, Turkey, India and South Africa to a variety of caterers and fish wholesalers in ItalyMain duties: Drive purchases with new accounts Responsible for creating and chasing opportunities with key account managers worldwide Purchase over the phone, e-mails, Skype as well as arranging and attending face to face appointments Meeting travel every quarters to meet new suppliers

Manager of the Accomodation Facility (Mamma Lucia B&b) in SorrentoMain duties: Customer assistance from the arrival to the departure (Check-in and Check-out) Availability 24/7 to assist clients  Costs and revenues management Providing warm and gracious hospitality