Lorenzo Della Faille Email & Phone Number

Brussels, Be

Région De Bruxelles-Capitale, Belgique

Brussels Area, Belgium

SERVICES MANAGEMENT- Management of the common areas in a condo type residential building (guestrooms, cinema, fitness, rooftop lounge, piano)- Management of the service offer and platform (guestroom bookings, bakery, dry cleaning, bike rental)- SPOC for the residents (general information, technical assistance)- Monthly reporting on services utilization and energy consumptionPROPERTY MANAGEMENT - Technical management for a portfolio of 300 residential units (3 locations)- Negotiation and follow-up of various maintenance contracts - Planning of renovation works and cleaning missions- Control and approval of invoices- Building visits for future tenants- Technical and general follow-up between the property owner, the residents and the technical partners- Follow-up on common charges and energy consumption- Budget forecasts

Brussels Area, Belgium

Management of short-term guest stays for a portfolio of 75 furnished flats located in Brussels, Liège and Antwerp

Opio (Alpes Maritimes)

Management of the operations of a 1000 seats buffet restaurant with 3 dining rooms and a 40 servers, cooks and dishwashers team in a unionized environment

Ottawa, Canada Area

- Supervision and training of a 20 servers team in a unionized environment- Control of the food presentation, quality and consistency- Welcoming guests and recomending food and beverage- Health and Safety training and daily control- Smart Serve Ontario – Canadian certification for a responsible alcohol service

Région De Bruxelles , Belgique

Assistant Manager – Opening of a 200 seats restaurant – 20 employees - HR management: conflict management, attendance and absence, payroll, working contracts and Social Security statements, labor regulations writing, regular correspondence with a social secretariat, specific job ads writing, blame letters - Daily accounting: collecting supplier’s delivery notes, invoices in & out, cash book maintenance, accounting entries control, daily reporting- Operations: banquets management, targeted mailings, guest relations, welcoming and attending guests

Marne-La-Vallée, Île-De-France, France

Manager on Duty at Disney's Newport Bay Club, a 1093 rooms Resort, Theme Park and Convention Hotel in Marne-la-Vallée (France): Involvment in coordination and planification of housekeeping and front office department teams, welcoming guests, guest relations, guest and goods safety management, quality & security audits

Le Méridien Hotel Brussels

- management of the room service and minibars a.m. and p.m. shifts- involvement in restaurant kitchen, pastry and cold kitchen tasks

Involvement in the operational tasks of kitchen, service and stewarding

Executive Master En Immobilier, Real Estate, Graduated

Bachelor Of Science, International Hospitality Management - Stream Marketing

Activities and Societies: EHL student ambassador, Member of the Student Fund - Board of Trustees, Member of the Student Social Space.

Cess, Sciences-Languages

Activities and Societies: Finalist at the RTBF general knowledge TV show "Génies en Herbe" in 2003

Postgraduate Degree In Facility Management, Facility Management