Lorenzo Fantacuzzi Email & Phone Number

Chieti, It

Chieti, It

Chemistry teacher- cosmetology teacher- toxic teacher

Rome Area, Italy

-Conducts quality review of chats representatives’ performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.-Audits representatives' chats and/or correspondence, observing performance, techniques, and application of guidelines and procedures.Verifies that representatives are providing up-to-date information, following current processes, and communicating effectively to users- Provides critical data used to generate weekly or monthly reports on the performance chats representatives- Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures- Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training

Rome Area, Italy

Customer care representative and back office activities. Chat moderator activity.

Dietitian, Content Editor Nutrition specialist

_Any_

Responsible for all aspects of social media, from content to customer service and everything in-between.Content and community management Spain, Italy, Malta and in the UK.I produce high quality written, video and audio content for a variety of titles online and in print, as well as for corporate and charity clients.Responsible for all aspects of social media, from content to customer service and everything in-between.At the moment I am managing content for a range of other titles and for corporate clients .I have also covered social and culture issues for a number of lifestyle and music magazines, and had letters published in the following newspapers:France24 the observers,Gibraltar International Magazine,Vodafone news, Il cittadino.it, archibio.it, abruzzo trend, greenfudge.org, https://www.linkedin.com/redir/general-malware-page?url=helloimpresa%2ecom

Rome Area, Italy

customer service activities for business customer and back office, for ENI and Enjoy Car for English customers

Malta

AML/KYC-Conduct research to identify suspicious or illegal activities and report findings. Review and ID verify Affiliates prior to their first paymentFraud checks, review and approval of Affiliate earnings.

Malta

Customer care agent for Italian customers, answering by email, phone and chat. Experience in fraud department, as fraud analyst and responsible gaming.Checking credit card transaction with APCO back office, FASTpay, MoneyBookers, Postepay, ID approval and charge back control.As a Fraud Analyst I am responsible for the delivery of high profile analytic work, having insightful conclusions from the data and current fraud trends in order to create rules and thresholds to ensure that the Fraud Team are able to identify potential fraudulent activity and allocate resources accordingly. I am responsible for providing timely and accurate reporting and recommendations to the team and other key stakeholders in the business.• Implementation and management of rules and thresholds in line with current fraud trends• Production of timely and accurate Key Performance Indicators for the Fraud Team• Communication with the team and wider business making recommendations based on fraud findings• Proactively introduce new reports to support the work of the Fraud Teams• Design new and maintain existing Business Objects Reports• Liaison with relevant business areas impacted by fraud team activity• Appreciation when detail is required and when a high level approach is appropriate• Ad hoc project management

Gibraltar

Customer Service Representative for Italian customers at GVC LTD Gibraltar My experience as customer care assistant:Respond promptly and effectively to incoming customer communication via the internal messaging system emails and telephone.Provide online technical customer support.Process affiliates'​ and agents'​ requests.Credit clients' winnings.Insert sporting results in an accurate and timely manner.Respond to Poker and Casino queries.Administrative duties: bank transfers, credit card transactions, etc.Handle and maintain good relations with customers, affiliates and agents on a daily basis.Update the Customer Care Manager regarding recurring customer issues.

Gibraltar

Acquiring and commissioning new titles for health list and setting and managing budgetsScheduling and project-managing up to 10 books at one time across the listLiaising with authors, editors, proofreaders, illustrators and designers at all stages of publishing process.Communicating ideas effectively to inhouse Sales, Design, Marketing and Production teams to ensure key titles receive best scheduling, promotion and publicity

Rome Area, Italy

customer service activities for busines customers. Back office activities,corporate complaints, assistance for English customers support at Vodafone Italia, Rome.Main activities and responsibilities: Customer service VIP customer, back office, IT queries, management of corporate complaints. Manager assistant with the following duties: answering and managing incoming calls, receiving and interacting with incoming visitor and external clients, co-ordinating project-based work, reviewing operating practices and implementing improvements where necessary.

Rome Area, Italy

Support the buying team, and coordinate between the buying team and internal departments of the business. Liaise with all internal departments to coordinate meetings and information requests Liaise with suppliers - information gathering, sample requests, progress chasing etc.Prepare and produce statistics and other information as well as providing administrative support as required for the team (filing, reporting, contract preparation, paperwork etc, telephone answering).Attend supplier and internal meetings as required . Record and distribute minutes of those meetings as required

Master Of Arts (M.A.), Journalism, Master

Investigative Journalism: History & Theory Investigative Journalism: Project Scots Law for Journalists Media Ethics Multimedia Journalism.

Anti Money Laundering - Anti Fraud Advanced

Activities and Societies: Anti Fraud Course Syndicate fraud Different Tools and Techniques used to catch fraudsters Defending an online.

Fraud Anti Money Laundering

Activities and Societies: What is online fraud The fraudulent criminal mind How stolen data is acquired Fraud & the gaming industry Common.

Master'S Degree, Aml/Kyc

Specialization Course in Compliance Anti-Money laundering Policies, AML and Compliance

Bachelor Of Applied Science (B.A.Sc.), Toxicology, Bachelor Degree

Environmental toxicology is the study of how toxic chemicals affect organisms and the environment. It can include how the chemicals move.