• Reduced depository processing time by 50% in one year by implementing new technology and streamlined procedures, bringing project to on time completion• Manages all operations for three regional depositories, working with a cross-functional remote team. • Communicates with internal and external stakeholders about company procedures and policies involving new technology, which has resulted in near 100% adoption by client users. In survey results nearly 60% of clients rated us as extremely responsive. • Trained team members both in-person and remotely on depository procedures to ensurebackups are in place in case of absence or high volume, resulting in 24/7 client coverage• Oversees office supply budgets and inventory for all teams in San Francisco office

Provided key support in the execution of major technology projects, including: • Upgrading 350 hardware workstations and replicating employee profiles with an updated OS • Providing technical support to users through Help Desk; gained advanced knowledge of large-scale computer systems and networks • Maintaining inventory and database for over $100K in company assets

Provided coordination support for a new nonprofit adult education program, including:• Creating internal processes for tracking cohorts of students through application, enrollment and program completion• Supporting executives in operations activities, such as capacity planning and program management• Researching and pitching software solutions to the board of directors and collaborating with the executive director to acquire technology necessary for running the organization

• Targeted consumer market and produced marketing materials to grow customer base; efforts included designing brochures and creating a web presence• Assessed growth opportunities such as acquiring a subsidiary company and expanding workshop and office space and gave recommendations• Served as first point-of-contact for clients and vendors• Saved 20% on payroll expenses with implementation of new bookkeeping and payroll software• Calculated billable hours and created invoices for clients

• Organized and analyzed survey data to determine consumer habits; results considered in designs for new television • Facilitated in prototyping process for consumer process;tested new products for function and usability • Assembled press packets the International Contemporary Furniture Fair and assisted in setup of trade show booth