Lorenzo Fernandez-Kopec Email & Phone Number

San Francisco, CA

• Reduced depository processing time by 50% in one year by implementing new technology and streamlined procedures, bringing project to on time completion
• Manages all operations for three regional depositories, working with a cross-functional remote team.
• Communicates with internal and external stakeholders about company procedures and policies involving new technology, which has resulted in near 100% adoption by client users. In survey results nearly 60% of clients.
• Trained team members both in-person and remotely on depository procedures to ensurebackups are in place in case of absence or high volume, resulting in 24/7 client coverage
• Oversees office supply budgets and inventory for all teams in San Francisco office

Greater Boston Area

• Provided key support in the execution of major technology projects, including:
• Upgrading 350 hardware workstations and replicating employee profiles with an updated OS
• Providing technical support to users through Help Desk; gained advanced knowledge of large-scale computer systems and networks
• Maintaining inventory and database for over $100K in company assets

Boston, MA

• Provided coordination support for a new nonprofit adult education program, including:
• Creating internal processes for tracking cohorts of students through application, enrollment and program completion
• Supporting executives in operations activities, such as capacity planning and program management
• Researching and pitching software solutions to the board of directors and collaborating with the executive director to acquire technology necessary for running the organization

Stamford, CT

• Targeted consumer market and produced marketing materials to grow customer base; efforts included designing brochures and creating a web presence
• Assessed growth opportunities such as acquiring a subsidiary company and expanding workshop and office space and gave recommendations
• Served as first point-of-contact for clients and vendors
• Saved 20% on payroll expenses with implementation of new bookkeeping and payroll software
• Calculated billable hours and created invoices for clients

New York, NY

• Organized and analyzed survey data to determine consumer habits; results considered in designs for new television
• Facilitated in prototyping process for consumer process;tested new products for function and usability
• Assembled press packets the International Contemporary Furniture Fair and assisted in setup of trade show booth