Lorenzo Munger Email & Phone Number

Irvine, California, United States

• Acted as subject matter expert by developing an organization-wide QC Findings Tracker identifying risk drivers and root causes of risk and compliance related findings. Escalated risks regarding policy and procedure.
• Performed risk assessments on QC findings identifying risk drivers, themes, root causes and recommended updates to existing controls reducing financial methodology documentation errors by 49%.
• Created procedure documentation, process mapping and training material for complex data processes leading to a 25% reduction in data preparation errors and a 33% reduction in processing time through targeted training.
• Led month-end validation efforts of QC Findings Tracker using Tableau, SAS Enterprise Guide, and SQL, ensuring 100% reporting accuracy.
• Led the development and maintenance of policies and procedures and published Knowledge Base articles, driving continuous improvement and best practices in risk management and procedural documentation.
• Created business requirements training and documentation for the Customer Remediation Center of Excellence’s Formal Training Catalog, and delivered training across multiple lines of business, driving consistency and.

• Led the design, documentation, and implementation of the end-to-end data strategy and population identification on the highest risk and highest complexity customer remediation projects with regulatory impact and.
• Led business requirements discovery and documentation on remediation projects with budgets often exceeding $30MM, resulting in over $250MM in payments issued to impacted customers.
• Successful identification of 100% of impacted customers, as validated by all internal and external audits, while ensuring project and requirements alignment with federal and state regulations.
• Optimized the financial methodology of an external project by creating a more precise financial methodology, reducing total project cost from over $1MM to $280k.
• Demonstrated high level of attention to detail by discovering and correcting an error in a manual review performed by an external resource resulting in a cost reduction of over $150k.
• Demonstrated high level of accuracy and precision achieving 100% pass rate on all QA/QC reviews.

Irvine, CA

• Developed, implemented and executed second line of defense operational risk and control assessments, documented control effectiveness, identified gaps, created action plans, and reported on results.
• Enhanced the efficacy of internal controls on high complexity and high-risk operational processes with regulatory impact by performing risk assessments, reporting findings and providing recommendations on updates to.
• Recommended enhancements to assessment methodologies, and line of business policies and procedures, resulting in 12% reduction in SCRA related operational risk findings.
• Led creation and development of action plans with senior LOB leaders and ensured operational follow-through, resulting in 11% reduction in FDCPA related risk findings.
• Consulted cross-functionally with LOB leaders, senior stakeholders and department executives to ensure processes and documentation were compliant with regulatory requirements and in alignment with enterprise risk.
• Provided subject matter expertise and oversight on process review execution, mentored testing associates, and validated assessment results fostering a culture of risk awareness and compliance.

Irvine, CA

• Procured over $10MM in financing for businesses with $20MM+ in revenue by consulting with business owner to understand their complex financial requirements and presented customized recommendations.
• Partnered cross-functionally with market leadership to optimize sales strategy and marketing efforts resulting in sales performance in top 10% of market and selection to prestigious Six Figure Club.

• Procured over $1MM in financing for startup business owners by developing marketing and business development campaigns, identifying capital requirements and recommending solutions.
• Consistently ranked in top 3 of 20+ person sales force based on amounts funded to businesses.

• Consulted with clients to understand financial goals and provided comprehensive financial advice tailored to their needs and objectives

Mba, Finance

Psychology And Social Behavior

Education record