Lorenzo Nicosia Email & Phone Number

Lexington, Massachusetts

Lexington, Massachusetts

Lexington, MA

• Conduct one on one training with all new and current associates on all AvalonBay softwares
• Responsible for training and enrolling all new associates in AvalonBay’s Learning Management System and confirming completion of all online courses
• Create content and facilitate new associate onboarding classes and quarterly leasing meetings
• Conduct individual and group sales and customer service training
• Create individual specific onboarding schedules for all new associates and promotions
• Instrumental in developing and attracting talent from a variety of customer service and hospitality based industries to AvalonBay

Boston/New York

• Recruited, trained and supervised Area Computer Trainer Network and field trainers’ performance in the classroom for a portfolio of 26 luxury buildings consisting of approximately 7000 units and 250 associates
• Worked with corporate Vice President and regional Director of Training to achieve Archstone’s operational and financial goals
• Conducted bi-annual and ad hoc audits of Archstone communities relating to financials, software utilization, and compliance with Archstone’s policies, standards and procedures
• Developed and implemented processes to resolve major issues identified during audits and train existing and replacement staff to achieve proficiency in operational standards
• Delivered and coordinated the implementation of Archstone’s educational programming to site associates
• Ensured compliance with Archstone’s policies and procedures in accordance with the Standard of Excellence operating manuals

Greater Boston Area

• Acted as a liaison between Community Manager, the community staff, and residents at a 300 unit high rise community
• Maintained awareness of local market conditions and trends. Contributed ideas to Community Manager for marketing the property and improving resident satisfaction
• Maintained accurate resident records. Update all rents, deposits, and application fees received by residents on a daily basis. Issue appropriate notices when necessary(i.e. late payment notices, eviction notices.
• Performed and applied collection procedures on insolvent delinquent accounts from initial contact through follow-ups to final dismissal
• Aware of Archstone goals relative to resident satisfaction and resident retention. Interfaced with residents to address concerns, negotiate lease renewals, and prepare preliminary account reviews for those residents on.
• Provided daily reports concerning notice to vacate, vacancies and other activity on a daily basis to Community Manager

Managed day-to-day building operations* Resolved resident issues* Leased apartments* Posted and updated daily internet ads

Bachelor Of Arts (Ba), Economics, Dean'S List

Education record