Lorenzo Nicosia Email & Phone Number

Lexington, Massachusetts

Lexington, Massachusetts

Lexington, Ma

• Conduct one on one training with all new and current associates on all AvalonBay softwares• Responsible for training and enrolling all new associates in AvalonBay’s Learning Management System and confirming completion of all online courses• Create content and facilitate new associate onboarding classes and quarterly leasing meetings• Conduct individual and group sales and customer service training• Create individual specific onboarding schedules for all new associates and promotions• Instrumental in developing and attracting talent from a variety of customer service and hospitality based industries to AvalonBay • Creating the greatest possible satisfaction and well-being of all individuals associated with the community; both associates and residents, consistent with the goals and objectives of the company and community • Manage staff of ten associates, consisting of both leasing and maintenance • Responsible for managing the community in the most efficient and profitable manner

Boston/New York

• Recruited, trained and supervised Area Computer Trainer Network and field trainers’ performance in the classroom for a portfolio of 26 luxury buildings consisting of approximately 7000 units and 250 associates• Worked with corporate Vice President and regional Director of Training to achieve Archstone’s operational and financial goals• Conducted bi-annual and ad hoc audits of Archstone communities relating to financials, software utilization, and compliance with Archstone’s policies, standards and procedures• Developed and implemented processes to resolve major issues identified during audits and train existing and replacement staff to achieve proficiency in operational standards• Delivered and coordinated the implementation of Archstone’s educational programming to site associates• Ensured compliance with Archstone’s policies and procedures in accordance with the Standard of Excellence operating manuals• Fostered a culture of open communication between on-site staff and corporate leadership through formal and informal meetings• Promoted communications and processes between operations and training to improve performance • Organized company award ceremonies to recognize outstanding individual, financial and team performance• Participated in the design, development and delivery of career goals for site associates• Built success skill sets for associates for their current positions and advancement opportunities• Tailored and coordinated training programs to fit the specific needs of individual properties and/or regional areas• Ensured all associates were proficient in the use of MRI and other web-based software applications• Provided support and one-on-one consulting/training as requested by Vice President of Operations and Operations Managers• Conducted and scheduled in-house classes/workshops to address specific needs• Responsible for resident and property database creation for acquisitions

Greater Boston Area

• Acted as a liaison between Community Manager, the community staff, and residents at a 300 unit high rise community• Maintained awareness of local market conditions and trends. Contributed ideas to Community Manager for marketing the property and improving resident satisfaction• Maintained accurate resident records. Update all rents, deposits, and application fees received by residents on a daily basis. Issue appropriate notices when necessary(i.e. late payment notices, eviction notices, returned check memos)• Performed and applied collection procedures on insolvent delinquent accounts from initial contact through follow-ups to final dismissal• Aware of Archstone goals relative to resident satisfaction and resident retention. Interfaced with residents to address concerns, negotiate lease renewals, and prepare preliminary account reviews for those residents on notice• Provided daily reports concerning notice to vacate, vacancies and other activity on a daily basis to Community Manager

Managed day-to-day building operations* Resolved resident issues* Leased apartments* Posted and updated daily internet ads

Bachelor Of Arts (Ba), Economics, Dean'S List

Education record