• Definition and deployment of harmonized Workplace Technical Standards, operating model, KPIs and reporting for all Workplace services; he/she is responsible to work with service owners to define blueprint and standards and to monitor their deployment in GOSP Countries;• Implementation of a standard Workplace KPIs dashboard;• Design and delivery of a continuous improvement action plan with all initiatives and project milestones;• Shaping and managing projects which involve Workplace services (e.g. Global Tenders, Green-IT initiatives, etc.) and/or aiming at providing Workplace Services to new Countries/Customers based on the target model.

Customer Operations Hub in IT Division in Insurance Company.Service Management (Service Catalogue, Technical Measures, SLA/KPIs).Hub for Cross-Country and Cross-Department for initiatives inside the Transformation Program.

Customer Executive PMO: management of the scheduling of the people working on the Account; preparation of the annual Budget of the Account revenues; adjustment of the quarterly forecasts based on the actuals.Project Manager: management of projects and teams (on-shore and off-shore resources) with the responsibility on the quality, timing and budget; knowledge of principal PM metrics (BAC, ATD, ETC, EAC, ...) and KPIs (CPI, SPI).People Manager: lead of junior colleagues supporting them at the professional and technical growth; monitoring the performance and the productivity of the carryovers; support Leadership Team in the selection and assessment of people.Technical Lead: analysis, design, development and delivery of solutions based on .NET technology; principle development tools: Visual Studio 2010 / 2012, SQLServer 2008 R2, Oracle 11g; Business Intelligence solutions implementation with Microsoft (MS) technology; analysis, design and development MS Office 2007/2012 Add-ins.

Analisys, design and development about enterprise application. The main technology we use is Microsoft .NET for business logic layer, ASP.NET for web layer and SQL SERVER or Oracle for database layer.

Design, develop and manage client applications usign .NET technology.

Developed an embedded LINUX solutions for data managing.