Lorenzo Martinez Email & Phone Number

South Bend, IN, US

Mishawaka, Indiana, United States

• Key qualifications & responsibilities:
• Added sides or drinks to customers' purchases depending on preferences discussed during chats, regularly surpassing sales targets.
• Accurately and efficiently completed charge and cash payments for guests.
• Provided top-notch customer service while quickly accepting orders and making appropriate adjustments.
• Excellent feedback was received from customers regarding the professional and amiable manner in which their orders were handled.
• Shown the capacity to remain composed under pressure, even during hectic weekends or holidays, without compromising the caliber of the work produced or the caliber of the customer care rendered.

Notre Dame, Indiana, United States

• During my time in this role, my core responsibilities included:
• Building and imaging new computers according to detailed specifications
• Providing basic troubleshooting and support to technical issues
• Accurately and professionally updating ServiceNow Incident and Task records
• Helping maintain inventory of new computers
• Maintaining records of computers dropped off and picked up

South Bend, Indiana, United States

• During my time in this role, my core responsibilities included:
• Documenting issues and resolutions in the company ticket system.
• Providing technical support for all systems and equipment.
• Reviewing tickets for proactive methods to prevent problems.
• Maintaining accurate inventory of computer and technology assets in company inventorysystem.
• Being responsible for user lifecycle maintenance tasks (creation, suspension, etc.), hardware evaluations and recommendations.

South Bend, Indiana, United States

I was responsible for assisting students and faculty with creating university IDs, setting up new IU accounts, changing pass-phrases in the One.IU system, helping users connect to wifi, install and uninstall requested software, etc.I also helped guide professors and adjunct faculty with solving general IT-related questions on the phone via Skype for.

South Bend, Indiana, United States

I was responsible for assisting students with computer-related questions and concerns such as printing, uploading documents to the IU print queue, formatting on Microsoft Word, Excel & PowerPoint, etc. I also recorded how many students are logged into a computer in the library every hour, stocking printers with paper and replacing printer ink cartridges.

South Bend, Indiana

I was responsible for assisting prospects by giving tours of the facility, guiding those interested through the process of signing up for a membership, administering any calls that were received and filing away new memberships.I received many compliments from former members, corporate, welcome center staff, aquatics, and healthy living staff about my.

Bachelor Of General Studies

Activities and Societies: President of Latino Student Union, Vice President of IU South Bend Investment Club, and Mentor for IU Mentorship.

Education record