Lorenzo Martinez Email & Phone Number

South Bend, In, Us

South Bend, In, Us

Mishawaka, Indiana, United States

Key qualifications & responsibilities:• Added sides or drinks to customers' purchases depending on preferences discussed during chats, regularly surpassing sales targets. • Accurately and efficiently completed charge and cash payments for guests.• Provided top-notch customer service while quickly accepting orders and making appropriate adjustments.• Excellent feedback was received from customers regarding the professional and amiable manner in which their orders were handled. • Shown the capacity to remain composed under pressure, even during hectic weekends or holidays, without compromising the caliber of the work produced or the caliber of the customer care rendered.

Notre Dame, Indiana, United States

During my time in this role, my core responsibilities included:• Building and imaging new computers according to detailed specifications• Providing basic troubleshooting and support to technical issues• Accurately and professionally updating ServiceNow Incident and Task records• Helping maintain inventory of new computers• Maintaining records of computers dropped off and picked up• Understanding when to escalate an issue to the next level for support• Responsible for assisting with training new hires to complete imaging Tasks• Strengthening the university’s security protocols by working on hundreds ServiceNow incidents regarding Remediation of Endpoint Compliance• Consistently achieving the organization’s goal of close to 90-100% compliance all around the board for REC through diligent follow-up, successful relationship building, and patience with customers

South Bend, Indiana, United States

During my time in this role, my core responsibilities included:• Documenting issues and resolutions in the company ticket system.• Providing technical support for all systems and equipment.• Reviewing tickets for proactive methods to prevent problems.• Maintaining accurate inventory of computer and technology assets in company inventorysystem.• Being responsible for user lifecycle maintenance tasks (creation, suspension, etc.), hardware evaluations and recommendations.• Adhering to company security policies and helping to hold other accountable for security.• Maintaining and updating project task list and communicating progress to Help Desk Manager.• Continually strengthening internal client relationships and increase internal client satisfaction.• Installing, modifying, and repairing computer hardware and software.

South Bend, Indiana, United States

I was responsible for assisting students and faculty with creating university IDs, setting up new IU accounts, changing pass-phrases in the One.IU system, helping users connect to wifi, install and uninstall requested software, etc.I also helped guide professors and adjunct faculty with solving general IT-related questions on the phone via Skype for Business. Additionally, I filled out tickets via ServiceNow for each user helped to document essential information related to their case.

South Bend, Indiana, United States

I was responsible for assisting students with computer-related questions and concerns such as printing, uploading documents to the IU print queue, formatting on Microsoft Word, Excel & PowerPoint, etc. I also recorded how many students are logged into a computer in the library every hour, stocking printers with paper and replacing printer ink cartridges when necessary.

South Bend, Indiana

I was responsible for assisting prospects by giving tours of the facility, guiding those interested through the process of signing up for a membership, administering any calls that were received and filing away new memberships.I received many compliments from former members, corporate, welcome center staff, aquatics, and healthy living staff about my admirable character and services provided to the facility. I developed a strong foundation in customer service here.

Bachelor Of General Studies

Activities and Societies: President of Latino Student Union, Vice President of IU South Bend Investment Club, and Mentor for IU Mentorship.

Education record