Lorenzo Carrillo Email and Phone Number

• Act as lead assistant to the Director of Environmental Strategy, in successfully implementing the courses “Parks and Protected Areas” and "Conservation Leadership" into the collegiate curriculum (Fall 2019/Spring 2020)• Acted as lead assistant to the Sociology Department Head, in successfully implementing the course “Society and the Environment” into the collegiate curriculum (Spring 2018)• Assigned grades for exams and papers as necessary • Held office hours to be a resource for… Show more • Act as lead assistant to the Director of Environmental Strategy, in successfully implementing the courses “Parks and Protected Areas” and "Conservation Leadership" into the collegiate curriculum (Fall 2019/Spring 2020)• Acted as lead assistant to the Sociology Department Head, in successfully implementing the course “Society and the Environment” into the collegiate curriculum (Spring 2018)• Assigned grades for exams and papers as necessary • Held office hours to be a resource for students• Adept at research methodologies• Current knowledge of social and environmental research Show less

• Regularly staffed the National Park’s Visitor’s Center and other comparable information visitor oriented operation which often receives repetitive questions with exceptional customer service• Regularly interacted with diverse public representing a cross-section of the nation and other countries to include: different cultures, ages, social, ethnic, and economic groups in customer service and informal situations with a very high volume of visitors; Skagway receives around one million… Show more • Regularly staffed the National Park’s Visitor’s Center and other comparable information visitor oriented operation which often receives repetitive questions with exceptional customer service• Regularly interacted with diverse public representing a cross-section of the nation and other countries to include: different cultures, ages, social, ethnic, and economic groups in customer service and informal situations with a very high volume of visitors; Skagway receives around one million visitors during the summer season• Provided formal audience centered interpretation for groups normally sized 30 people• Conducted independent historical research using computer software and book research to include into my formal interpretive programs• Developed educational summer camp day program for 30+ children Show less

As assistant manager:• Responsible for ensuring the register was balanced at the beginning and end of the day• Served as a front-line representative of the organization to greet customers and answer questions• Educated customers regarding rules, regulations, and safety concerns to gain compliance and ensured all customers signed safety waiver compliance forms As Sales Specialist:• B2C sales - executed sales via phone and email to individuals/groups/companies looking for an… Show more As assistant manager:• Responsible for ensuring the register was balanced at the beginning and end of the day• Served as a front-line representative of the organization to greet customers and answer questions• Educated customers regarding rules, regulations, and safety concerns to gain compliance and ensured all customers signed safety waiver compliance forms As Sales Specialist:• B2C sales - executed sales via phone and email to individuals/groups/companies looking for an adventure experienceAs senior tour guide:• Responsible for equipping all customers with proper safety equipment, provide clear and concise instruction to customers on appropriate zip-line techniques, guiding customers along a .75-mile hike, and entertaining customers throughout the zip-line tour while maintaining the highest standards of safety• Gave two hour interpretive program during zip line tour that spoke about local ecosystems, information and history of the land, as well as providing direction to, information on, and orientation regarding services or activities of interest to the public Show less

*Summer Seasonal 2017/2018*• As a Red Cross Certified Lifeguard (CPR, AED certified), taught 5 classes daily in various water activities to children aged 7-16. •As “crew leader”, the premier position at Camp Lonehollow developed a strategy to incorporate and motivate 140+ children to contribute in a single cause. •As Division Director, oversaw and managed 13 counselors and 90 campers in day-to-day operations; responsible for the development and success of counselors and campers.