Lorenzo Wells Email & Phone Number

Charlottesville, Virginia, United States

* Translating complex technical requirements into clear, engaging narratives for non-technical stakeholders, ensuring seamless communication and understanding across departments.* Selecting, mentoring, and coaching my team to achieve high levels of expertise and exceptional client service delivery.* Leading technical project teams to implement new systems, such as the procurement application and environment, delivering projects under budget and ahead of schedule.* Leading system governance to ensure adherence to best practices for optimal system performance and compatibility.

• Translate complex technical requirements to narratives and storytelling for non-technical audiences• Select, mentor, and coach a team to perform at a high level of expertise and client service delivery• Act as technical and subject matter expert in implementing diverse platforms for technology such as adding the first Linux based procurement system into a Microsoft only environment.• Support critical business and system functions such as on and offboarding employees, benefits, and payroll 4000+ employees as well as accounting and taxation services.• Worked in technical project team to implement new procurement application and environment. This project came in under time and on budget, setting a precedent for implementing a new major system at Albemarle county in less than 6 months.• Develop and recommended standard communications and notification templates for IT that were adopted by the department as best practice• Lead system governance to ensure best practices are followed to maintain optimal system performance and compatibilitySystems include: Microsoft Dynamics Great Plains, Greenshades, Kronos, BuySpeed Online, Cisco Unified Telecommunications, LaserFiche Forms & Workflow, Crystal Report, PowerShell, PCI RCS & RBS, Vision, and many more.

Charlottesville, Virginia Area

Charlottesville, Virginia Area

Help Desk - Receives, documents and responds with appropriate assistance to all calls to the department for questions and problems from end users about applications, hardware and software (whether microcomputer, LAN, WAN, mainframe, networks or telecommunications);Installs microcomputer software and hardware for user;Problem Resolution - After determining that an applications problem exists, begin the investigation and helps with the resolution as needed;Evaluations - Make suggestions concerning department's standards which would facilitate improved operations;Evaluate new as well as current software (microcomputer and LAN) and hardware (microcomputer and LAN);Conducts limited user training on usage for software and hardware for microcomputer, and mainframe products;Performs Quality Control checks on work of other staff;Provides status reports to supervisor and management;Participates in department's teamwork concept;Meets departmental and organizational deadlines;Performs various other activities as required.

Harrisonburg

Associate Of Science (A.S.), General Studies

Bachelor Of Science (Bs), Computer And Information Sciences, General