Loreta Bartninke Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

As a Spa & Recreation Manager, I ultimately responsible for overseeing the spa, gym, pool operations and team to deliver an excellent Guest and Member experience.• Manage overall operations of the Spa and Recreation.• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards.• Ensure client experience is proficient including bookings, payments, and consultation cards• Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development• Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes.• Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement.• Manage customer feedback effectively to ensure continuous service and programme improvement.• Instill brand values and standards to maintain quality on a daily basis.• Ensure customers and guests receive friendly and consistent personalised service from all team members.• Respond to audits to ensure continual improvement is achieved.• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed.• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests.• Ensure that a training needs analysis of the team is carried out and training programs are designed and implemented to meet those needs. Carry out probation and formal performance appraisal discussions in line with company guidelines. Coach, counsel, and discipline staff, providing constructive feedback to enhance performance and maintaining good relations by regularly communicating with staff.

Dubai, United Arab Emirates

• Responsible to open a new Spa from the “Empty walls”. To choose and buy spa furniture, equipment, tools, and beauty products for retail & professional use.• To choose the designer and constructors companies and Spa Software and create content for it. • To hire & train Spa employees with high standards.• Research a market & compare the competitor’s prices and create Glo Spa Menu with a price list. • Oversee all existing operations daily, ensuring that sales and operational budgets, services standards, and operational procedures are in place and effective.• To ensure efficiency and adherence to all SOPs for service quality assurance and customer service.• Keep track of Retail KPIs and tracking market information. Identify business opportunities at the counter and coordinate with the retail and training team for actions to maximize selling opportunities.• Oversee all existing operations on a daily basis, ensuring that sales and operational budgets, services standards, and operational procedures are in place and effective. • Research and implementation of business development including new treatments, products, industry information, and standards/business systems. • To propose to the Spa owner initiatives and changes that will improve the business such as opening hours, services, products, merchandising, etc. as well as the latest fashion trends & techniques. • To maximize sales opportunities through creating a revenue-generating culture and communicating to the team on a daily basis projected revenue targets for treatments and retail and achieve KPI. • To interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses. • To ensure that Spa always has proper product stock levels to ensure smooth and financially effective operation. Control inventory level.

Riyadh, Saudi Arabia

• Been invited to open 2 branches from the beginning. • Responsible write a business and marketing plan. To prepare P&L • Acted as an advisor and liaison with senior management (VP/CEO) on all aspects of profitability, corporate spa projects, and future direction.• Provided training and development to international spa technicians, and distributors.• Responsible for writing all protocol material; creation and testing of services; ensuring excellence of efficacy and proper follow-through of treatments.• Research and implementation of business development including new treatments, products, industry information, and standards/business systems. • To propose to the Spa owner initiatives and changes that will improve the business such as opening hours, services, products, merchandising, etc. as well as the latest fashion trends & techniques. • To provide input to Marketing Department on organizing public relations, promotional and marketing events to drive customer visits and sales and marketing initiatives to drive business.

Dubai, United Arab Emirates

• To ensure day-to-day operations of branches adhere to SOPs in alignment with the Brand identity.• To ensure efficiency and adherence to all SOPs for service quality assurance and customer service. Responsible for managing daily, weekly, and monthly operations such as target setting, and reporting.• To visit the shops; provide a personalized approach to clients and staff identifying and resolving urgent issues.• To propose to the Managing director initiatives and changes that will improve the business such as opening hours, services, products, merchandising, etc. as well as the latest fashion trends & techniques.• Keep track of Retail KPIs and prevailing market information. Identify business opportunities at the counter and coordinate with the retail and training team for actions to maximize selling opportunities.• To ensure cleanliness and maintenance is in keeping with the brand’s high standards and that all maintenance issues in the branches are fixed and completed in a timely manner. • To control ongoing services and product margin analysis to ensure profitability. • To maximize sales opportunities through creating a revenue-generating culture and communicating to the team on a daily basis projected revenue targets for treatments and retail and achieve KPI.• To interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses. • To ensure all employees are well trained for their respective positions by coordinating training and development with the Training Department• To coach and develop Branch Supervisors, Assistant Branch Supervisors, and staff to fulfil their potential.• To ensure all branches have proper products stock levels at all times to ensure smooth and financially effective operation. Control inventory level.• To suggest improvements to visual merchandising.

Ho Chi Minh City, Vietnam

Manage rote ensuring adequate cover for the shop floor for customer service opening & closing times, and replenishment. Sending a month in advance to the team.  Lead and be responsible for recruitment, interviews, selection, training, and development of new employees  Carry out annual performance reviews on each team member in order to manage and motivate individuals as well as provide clear direction and support. - Reviewing the team performance and providing immediate feedback (both positive and development) in order to recognize and praise excellent performance and to develop areas of need.  To identify and proactively manage any poor performance issues using appropriate company policy.  Completing and updating all retail targets and communicating to the team.  Support the Head of Retail by ensuring a consistent and exceptional standard of customer service in all retail locations. -Ensure the retail shop is always presented and merchandised to the highest standards whilst maintaining focus on the most profitable items and ensuring delivery of the retail KPIs. - Focus on increasing Sales, ATV, and conversion to drive margin and profit and achieve targets. -To understand daily, weekly, and monthly store targets, clearly identifying what this means in terms of sales, profitability, costs, and staffing levels and ensuring this information is communicated effectively to the team. - Completing the morning briefs, a daily deployment planner which will enable you to focus the team to drive customer service and sales. - Understanding the impact that visual merchandising and balance of price points have on customer conversion, average spending, and gross profit margin results.  Opening, closing, and cashing up correctly, ensuring all paperwork for the day has been completed correctly, including targets for the next day and a comprehensive handover. -Ensure all staff is kept up to date on changes to products, offers, and promotions.

Dubai, United Arab Emirates

Responsible for leading your team for 4 branches in 5 stars hotel Al Qasar, Mina Al Salam, Zabeel Saray, Sofitel. – Main role was responsible for: P& L, annual budgeting, marketing plan & activities. Provide strategic direction to managers related to the identification and support of under-performing salons to ensure improvement plans are created and used. Ensure the creation and implementation of a strategy designed to grow the business. Evaluate and decide upon key investments in equipment, infrastructure and talent.I have had led people before and know how important it is to provide to team frequent coaching, focus on differentiating performance across team members, empower my team to take control and make good decisions, set expectations with a team on what needs to be done and what successful performance looks like, find ways to motivate my team to do the best work of their lives, and sincerely recognize each and every team member for their individual contribution to the salon’s success. Sales – Reviews targeted sales and expense tools to quickly identify and prioritize areas of opportunity; sets team direction to maximize sales and deliver profitability targets. Conducts business analysis that results in the planning and directing of employees to meet or exceed budgeted store and salon sales, expenses, profit and productivity goals in support of region strategy. Team Development – Actively walks the floor and coaches in the moment to enhance each leader’s ability to execute as well as develop their own respective teams. Understands the strengths and opportunities of each direct report and frequently conducts coaching conversations. Team Recognition and Motivation – Proactively identifies the most effective ways to recognize associates that achieve superior performance and motivates them to deliver on the company strategy. Specialty Businesses – Leads the Salon Managers and engages those associates to deliver on client service, sales, and profit metrics.

Dubai, United Arab Emirates

To ensure day-to-day operations of branches adhere to SOPs in alignment with the brand identity.To ensure efficiency and adherence to all SOPs for service quality assurance and customer service.To visit the branches; provide a personalized approach to clients and staff identifying and resolving urgent issues.Oversee all existing operations on a daily basis, ensuring that sales and operational budgets, services standards, and operational procedures are in place and effective.Research and implementation of business development including new treatments, products, industry information, and standards/business systems.To propose to the Managing director initiatives and changes that will improve the business such as opening hours, services, products, merchandising.To control ongoing services and product margin analysis to ensure profitability. To maximize sales opportunities through creating a revenue-generating culture and communicating to the team on a daily basis projected revenue targets for treatments and retail and achieve KPI.To interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses. To ensure all employees are well trained for their respective positions.To ensure all branches have proper product stock levels at all times to ensure smooth and financially effective operation. Control inventory level.To suggest improvements to visual merchandising.To maintain awareness of market trends and techniques in the grooming industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.To coordinate with the Marketing Department and the Branch Supervisors to execute promotions and marketing initiatives to drive business.To provide input to Marketing Department on organizing public relations, promotional, and marketing events to drive customer visits and sales.Review stock and follow up that purchasing is aligned with budget.

Dubai, United Arab Emirates

Ensure all operations are carried on in an appropriate, cost-effective way• Improve operational management systems, processes, and best practices• Purchase materials, plan inventory, and oversee warehouse efficiency• Opening, closing, and cashing up correctly, ensuring all paperwork for the day has been completed correctly, including targets for the next day and a comprehensive handover.•Formulate strategic and operational objectives•Examine financial data and use them to improve profitability•Manage budgets and forecasts•Perform quality controls and monitor production KPIs•Recruit, train and supervise staff•Find ways to increase the quality of customer service

Lithuania

6 retail shops specialized in Video games, Music CDs and DVD. Wholesale representatives of Ubisoft, Activision, SEGA, SONY, THQ, Eidos, Atari. I was responsible to implement marketing programs including planning, developing marketing and promotional programs. Organizing and controling special advertisment and sell campaigns. Budget, annual plans and their execution control, the commercial business process management and efficiency of it, sales strategy formulation and implementation, stores network management, retail chain development strategy, maximize the positive results of the pursuit of stores, works budgeting, investments calculation, formation of the product mix, accounting record keeping, employees work organization and control.

Vilnius, Lithuania

As he Mall General Manager is responsible: • Develop a structured business plan for the mall covering all key components of mall operation• Develop sales and leasing plans to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan• Ensure proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall• Negotiation of leases both new and renewals across all categories including: Anchors, line units, F&B and leisure • Develop and maintain a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business• To prepare, review and adjust financial budgets, systems and processes and monitor performance against budget• To ensure smooth and positive relationship with the tenants, suppliers and contractors• Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences• Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution • Preparation and development of marketing and annual event plans/calendar• Follow up on the collection of monies owed from tenants and implementation of contractual terms • Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations • Follow legal procedures with respect to mall operations and tenant interactions • Develop and upkeep the corporate mall identity - ensure adherences to corporate brand guidelines• Take steps to improve customer services inside the mall