Loretha Williams Email & Phone Number

Leverages expertise in systems management processes to provide exceptional support in complex environments to boost user productivity. Coordinates with cross-functional teams and high-profile customers to integrate and customize sales and distribution, order -to-cash, and technical planning application needs.Approachable and collaborative, passionate about solving technical problems and getting to the root cause. Laser-focused on providing fast and efficient quality service and maximize system effectiveness. Expertise includes:Root Cause Analysis | Issue Resolution | Cross-Functional Team ManagementSolution Implementation & Execution | Customer Service | Application DevelopmentLogistics Planning & Optimization | Warehouse Management Systems

Listed skills include Change Management, Customer Service, Microsoft Office, Microsoft Word, and 4 others.

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  Business Systems Analyst

  The Coca-Cola Company

  May 1987 - Dec 2017 - Greater Atlanta Area

  Deliver 24-hour technical, business support and configuration change management for more than 10K BASIS users and 200 SAP/LEO users in US and Canada. Managed BASIS (AS/400) integration with other systems, using integration tools, such as MQSeries, WebMethods, Mulesoft, SNADS, FTP, and AS/CORE.• Decrease reported incidents by utilizing ServiceNow, TURNOVER, QuestView, and SQL tools for service management processes, and configuration changes to 18 BASIS production systems and 37 BASIS companies, managing daily documentation and reviewing open incidents with business units.• Reduce product returns and complaints by implementing best practice configuration and support for SAP (LEO) and SAP ERP for Coca-Cola products from order management, space and route planning, and logistics optimization.• Improve quality by scheduling and delivering daily coaching sessions to end user support for Pricing, Billing, and Commissions (Full Service Vending, Driver, and Salesman), and Asset and Equipment Management, such as installation, removal, service, and parts inventory.• Increase employee training participation and drove customer satisfaction by adapting existing curriculum, routinely working with employees, contractors etc. located in various global locations, tools, such as Lync (Skype), Blue Jeans, SharePoint, and Excel for conducting online meetings and discussions.

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  University Of Arkansas At Pine Bluff

  Cum Laude