Loretta Ati Email & Phone Number

Ghana

Responsible for leading and managing a team of Property Consultants, driving sales performance, and achieving targets in luxury real estate sales and investment migration services.

Beneficiary of the Ghana Tech Lab Digital Skills Training Scholarship Program in partnership with MasterCard Foundation.

Beneficiary of the National Pre-Tech training scholarship program by Soronko Academy in partnership with Ghana Tech Lab and with support from MasterCard Foundation.

Developed and executed restaurant business plan, employing personalized marketing and sales to successfully identify business opportunities, triggering 20% sales growth within 3 months.Managed 20 restaurant staff to consistently exceed customer service delivery goals, boosting guest satisfaction scores from 50% to 80%.Reviewed sales data in Omega software and analyzed figures to improve restaurant efficiency.Improved efficiency and sequence of service, reducing waiting times by 10 minutes per guest.Organized special events and functions, including receptions, parties, and corporate lunches.Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.Interacted positively with customers, effectively promoting restaurant facilities and services.

Achieved the Best Rookie Award in Sales by exceeding sales target in less than six months of joining the company.Established new customer accounts through dedicated cold calling, prospecting, and exceptional service.Researched leads by telephoning to acquire appointments dailyManaged customer relationships through effective customer serviceTeam building through recruitments and offering training.Provided clear, accurate pricing information to customers regarding specific products.Fostered customer loyalty and consistent investment by building positive and productive relationships.Gathered and analyzed customer data to improve sales performance.

Accra, Greater Accra, Ghana

Consistently achieved 100% deposit, FX, loan, transfer targets and other KPIs.Lead generation, new business acquisition and maintaining portfolio.Performed financial due diligence on customer accounts ensuring adherence to banking regulations and compliance.Prepared and justified facility approval memos on behalf of customers.Followed through customer transactions to logical conclusions.Supervised by signing off accounts brought in by Direct Sales Representatives.Collated and prepared weekly report from team for the monthly performance review report submitted to Branch Manager.Cold calls and regular business visits with Branch Manager.Consistently scored high in product knowledge exams organized by the bank.

Accra, Greater Accra, Ghana

Organized corporate and office meetings for up to 10 team members.Coordinated itinerary and scheduled travel for Senior team members with 100% accuracy.Increased customer satisfaction by greeting visitors promptly and professionally.Attended meetings and transcribed meeting minutes.Responded to telephone inquiries from clients, vendors, and members of public.Oversaw organization, filing and retrieval of customer records/files in both electronic and hard copies.

Bachelor Of Science (Bsc), Psychology

Activities and Societies: Course Representative (Industrial & Organizational Psychology)- 2013-2014 Biological Sciences- 1st and 2nd Year.

West African Senior Secondary Certificate Examination, General Science

Activities and Societies: Assistant Prayer Secretary- Calvary Road Inc. (2005-2006) Treasurer- Student World Assembly (2007-2008).