Loretta B. Email & Phone Number

United States

Greater Milwaukee

Merrill, Wisconsin

Experienced Advocate and Leader, strong desire to make a meaningful difference in the lives of others in numerous ways. Interests in hospice care volunteering, psychology, advocacy for children and adults in need of someone who can support their journey to being the best version of themselves!

Merrill, Wisconsin

Wausau, Wisconsin

Milwaukee, Wisconsin

• In two years, provided sustained growth and process improvements that led to over$1M dollars in savings as related to staffing efficiencies, process improvements, and risk mitigation.
• Developed emerging leaders and use LEAN/CL&I principals and tools to empower teams to be accountable for improvement of True North metrics
• Experienced the highest ENPS Employee Net Promoter Scores, in over a decade of satisfaction measurement.
• Developed goals that align with strategy mapping, use design thinking, and G.R.O.W. Model for ongoing efforts to support team agility and recently received the appointment to be the first dual campus Manager.
• Selected to be one of 5 leaders from the Northwestern Mutual Corporate Office to participate in the Leadership Re-envisioning Rapid Improvement Event; which created the framework for a flattened leader model that.

Milwaukee, Wisconsin

Integrated Customer Operations- work with key partners and stakeholders/clients to train and implement a consistent field experience for ICO processes and help the field leverage the tools they have to save time.Training/ Process Improvement/ strategic Thinking/ Learning Strategies/Leading strategy and Project Management efforts for ICO training and.

720 E Wisconsin Ave, Milwaukee, WI 53202

Promoted to new people leader- cross-campus role within the organization

Franklin, Wisconsin

Focus on developing and implementing metrics and analysis to quantify the success of key projects and initiatives. Provide cross functional leadership with the analysis necessary to determine the realization of business value of project investments. Translate implementation plans of key projects into analytical and metrics requirements to ensure that the.

Racine, Wisconsin, United States

Managed operations and EMR conversion for all staff and providers in the two clinics where I was responsible along with sharing our LEAN process improvement learnings. Obtained sustained success and my clinics were the model for others to follow. I was awarded recognition from the Executive Leadership Team for all three markets as I was a key player in the.

Racine, Wisconsin

• Administratively responsible for the management of clinical and business operations, physician practice management, program marketing and development. Prepares, submits and maintains accountability for operational and.
• Actively participate in WFMG Site Coordinator meetings, leadership seminars, informational sessions and other WFMG related meetings.
• Assist in managing large volumes of primary care patients while maximizing physician’s schedule.Preferred Partner of Physicians
• Participates in physician recruitment, selection, credentialing and orientation processes.
• Meets with and maintains regular contact with each medical department chairman whose department provides services at the manager’s site.
• Collaborates with physicians to implement practice changes or new procedures as requested by physicians.

Responsible for Patient Experience activities and improvement opportunities (e.g. Bedside Shift Report, Rounding), managing and supporting various projects as they present including implementation of best practices that will drive the culture of service so that every patient will experience excellent service every time. Facilitates improvement efforts and.

Direct operations of REM Wisconsin-Milwaukee (provide supportive living services for adults with mental health and developmental disability diagnoses) for combined revenues ranging from $1 million to $7.5 million. Provide direction, leadership, and supervision of professional and other staffs. Ensure quality of services delivered in compliance with.

Supervise Patient Services Department; acted as liaison between the patient, family, customer, community, and hospital; demonstrated track record of success working with diverse patient populations. Educate patients and staff regarding various healthcare issues and coordinated medical and patient services with physicians, nurses, and department personnel..

Ensured superior customer service and quality improvement standards were met and exceeded; adhered to current Joint Commission patient care/nutrition services guidelines. Conducted patient assessments and led patient education. Planned, budgeted, and developed customized menus for patients; followed and enforced HACCP guidelines and Wisconsin Food Code..

Masters Of Psychology, Industrial And Organizational Psychology

Education record

Certified in the Change Management process in accordance with Prosci methodologies and tools. ADKAR. M24 PDUs

Future Milwaukee Leadership

Bachelor Of Science, General Studies

Education record

Certified - Pmp, Project Management, Pass