Extreme Innovations have a number of websites retailing Sports/Surf clothing. My main duties included: Resolving customer concerns successfully via the telephone or e-mail with the aim to promote loyalty to shop at our sites again. I was responsible for releasing orders and checking for fraud. I significantly increased the number of orders taken over the telephone and my efforts increased our Shopzilla rating considerably for customer support.

The objective of the business was: Planning and implementing direct marketing activities to increase sales of products in preparation for the Smoking Ban to new and existing customers. Duties included: producing catalogues; identifying product and market opportunities, sourcing new products; and negotiating with suppliers to ensure the best possible pricing and service levels; communicating websites updates; planning promotional campaigns; mailings and organising exhibitions. Conduct regular… Show more The objective of the business was: Planning and implementing direct marketing activities to increase sales of products in preparation for the Smoking Ban to new and existing customers. Duties included: producing catalogues; identifying product and market opportunities, sourcing new products; and negotiating with suppliers to ensure the best possible pricing and service levels; communicating websites updates; planning promotional campaigns; mailings and organising exhibitions. Conduct regular competitor analysis and produce product performance reports. Show less

Main duties included: Selling the Smart Move concept Vs the traditional agent approach; Valuation of properties - taking details, photographs etc; uploading data using “Dez Rez” computer database; accompany viewings; general marketing

Harrison & Gil import and distribute hand carved mirrors and furniture. The product is sold to hotels, retailers and interior designers in the UK/Eire and selected overseas markets.As a result of establishing excellent relationships with customers and developing new markets, sales in my division increased threefold. I revised pricing and discount structures and as a result improved gross profit substantially. I set up new systems and structures to improve efficiency in my area of… Show more Harrison & Gil import and distribute hand carved mirrors and furniture. The product is sold to hotels, retailers and interior designers in the UK/Eire and selected overseas markets.As a result of establishing excellent relationships with customers and developing new markets, sales in my division increased threefold. I revised pricing and discount structures and as a result improved gross profit substantially. I set up new systems and structures to improve efficiency in my area of responsibility and also represented the company effectively at trade shows Show less

Main duties included: Managing and motivating a team of 4 salesmen.

Westcoast Workout was the UK distributor for “Dance France” a Californian brand of fitness clothing. I identified a niche market in the late 80’s for fitness wear and started to import and sell the brand through a variety of outlets such as Harrods, Selfridges, independent specialist boutiques and health clubs. I soon became the top international distributor for the brand.

Fibre Foods was a manufacturer and distributor of health foods. I started the business with an overdraft of £50 and sold it for £100,000 six years later. I identified a market for a product associated with the ‘F’ Plan diet and its success allowed me to develop into wholefoods and diet supplements.