Cisalpina Tours è la Travel Management Company italiana leader nei viaggi d'affari. Sul mercato da oltre 50 anni, oggi è una delle più importanti realtà del settore per dimensioni, fatturato, copertura territoriale e servizi offerti (Gruppo Bluvacanze). È partecipata al 100% dal gruppo MSC, primo player a livello mondiale nel mercato dei trasporti marittimi e terzo nel settore crocieristico con una presenza in 150 paesi con più di 50.000 dipendenti. Cisalpina Tours ha scelto la filosofia «Think Globally, Act Locally» che, attraverso la partnership con Travel Leaders Global Network ed alle sinergie del gruppo MSC, le consente di servire aziende multinazionali e società globali di ogni dimensione e complessità con i più alti livelli di eccellenza.In questo contesto, come Direttore Commerciale, il mio obiettivo è quello di far distinguere Cisalpina Tours come un'organizzazione snella, efficiente, innovativa e flessibile, capace di modellare il proprio agire alle esigenze del committente, individuando con immediatezza le migliori soluzioni per la gestione del Business Travel. Dirigo un team commerciale di più di 20 risorse preposte alla ricerca, creazione, implementazione e consolidamento della relazione con i clienti , attraverso una attività di consulenza volta al miglioramento della traveller experience, all’ottimizzazione dei processi di gestione e rendicontazione della trasferta e del travel budget, sia in Italia che all’estero. Nello specifico, mi occupo della:• Gestione Portafoglio Clienti Strategici, Pubblica Amministrazione, corporate e SME a livello Italia• Sviluppo e Coordinamento processi di consolidamento internazionali con Travel Leaders Network• Sviluppo progetti end2end in ottica di TCO: Integrazioni ERP, implementazione Online booking tool, mobile APP, EPA, gestione HD.• Consulenza su ottimizzazione processi di gestione della trasferta, travel policy e del travel budget con focus sulla customer satisfaction del Cliente.

As Sales & Marketing Senior Director I'm in charge of CWT sales budget Italy, contract negotiation, pricing and cost strategy, retention, profitability, business development activities, communication and promotions, strategic partnership with both customers and suppliers, development of new tools and products, distribution strategy, PR.For Advanced client solutions (ACS) I am in charge of all online strategic activities and integration projects, with particular focus on mobile, online booking, ERP integration, process optimization and new technology scouting.I am reporting to CWT Managing Director Italy, with dotted line to CWT HQ Paris.Proud to say I have always over-achieved my sales & marketing goals in the past 2 yrs, through strong personal motivation & enthusiasm and a "passionate" team, committed to target results.

As Director, Natl program management & Advanced Client Solutions, Italy I was in charge of our Top Italian customer portfolio (approx 280 mio euro) and my main objectives were to strengthen and consolidate Carlson Wagonlit Travel positioning in the market: This was done through consolidation, contract renegotiation and upsell activity (global consolidation with international focus).As Director Advanced client solutions, I am in charge of all online strategic activities and integration projects, with particular focus on mobile, online booking, ERP integration , process optimization and new technology scounting.

I manage a team of National program managers plus sales analyst and IT advanced solution with an overall responsibility of 250 mio euro . My main business objectives are:1. To Focus on Top Italian customer portfolio 2. To Strengthen and consolidate Carlson Wagonlit Travel positioning in the market, through contract renegotiation and upsell activity (global consolidation with international focus).3. To act as reference point in CWT for Advanced Client solutions. This also includes ERP integration, as well as international bids and operational start ups. I am also the primary contact for Top Italian accounts and system integration projects.

Multinational key account manager, in charge of business relationship between TQ3 travel solution and Cisalpina Tours. Head of Operation and Sales for Milan Area Cisalpina Tours office (2 BTCs),counting 50 FTEs, and responsible for overall results in the assigned area.

My major tasks were1. Strengthen and enlarge Cisalpina position in the Milanese area (business travel had an increase from 20 to 65% during these lasts months), from both sales and operational point of view ( HR – managing a team of 55 FTE-, Finance, customer acquisition and account management activity, operations etc)2. Act as a reference point for Tq3, for all implementation and strategic projects in Italy, as well as international bids/RFPs and operational start-up. 3. Act as a primary point of contact for Top Italian accounts and Multinational projects (multinational KAM).

I was responsible for the overall product and the business relationship between the airline and the Key Corporate accounts, as well as Key Agencies. With proved negotiation skills, and dealing personally with our top accounts, I was in charge for the overall company results with specific reference to both Business, Leisure and Direct sales travel segment, by developing a market penetration and key account strategy for Italy. In the commercial area I can offer a deep knowledge of the Italian market, distribution processes consolidated customer portfolio and all mechanisms regulating corporate travel policies .I was co ordinating all commercial office activities, managing a team of about 20 sales staff (Outdoor Sales Executives plus inside sales support function & group desk). I was also responsible for the development of the marketing strategies and all new marketing programs.