Loretta Comer Email & Phone Number

6735 Southpoint Drive South, Jacksonville, Fl 32216-6177

• Performs All Duties Relative To Preparing And Handling Shipping Instructions, Billing, Rating and Collection Of Charges.• Clearing Suspense in Waybilling, Settlement, Rating and Collection Process.• Maintenance of All Associated Files, Clearing Suspense in Waybilling, Settlement, Rating and Collection Process. • Maintenance Of Customer Accounts, Collecting Freight Charges, Researching And Resolving Billing And Interline Settlement Disputes. • Written And Verbal Communication Internally And Externally, Associated Administrative Duties. Input And Maintenance Of Pricing And Other Associated Data In Computer Systems.• Also Must Perform Duties as Assigned to Customer Accounting Special Collections associate, Customer Accounting Divisions Associate, Customer Accounting Document Associate, Customer Accounting Cash Associate, and Customer Accounting Overcharge Claims Associate. • Other Duties and Projects as Assigned. Proficient and Comprehensive in Pc and Mainframe Skills and Proficient at Data Entry.

550 Water Street, Jacksonville, Fl 32202

• Assisted Marketing Director in feasibility research, development, and pricing of new transportation products and improvement of those existing products. • Supported achievement of CSXI gross revenue and net operating income goals by furnishing timely and accurate marketing reports and analyses, product fact sheets, product brochures, schedules, feasibility studies, sales presentations, forecasts, and performance reports. • Assisting Director in data reporting applications development, and all aspects of sales administration. Publishing periodic and ad hoc sales and marketing reports for the President, VP Sales, L4 Team, and the Commercial Group. • Supported all Intermodal commercial efforts with National Accounts Sales Director, Sales Account Managers and other Market Managers in evaluating, developing and promulgating commercial policies and decisions regulating committed business across all product segments.• Retrieved, analyzed, collated, and summarized volume, revenue, RPU, NOI, performance, and other statistical data from CSXI data sources. Utilizing the web to research markets and analyze competitive factors. • Administered Salesforce.com Customer Relationship Management database for the CSXI Sales Team. Supported the evaluation and development of Intermodal National Accounts strategy and related initiatives, including bid evaluations. Support the management of Intermodal initiatives with National Accounts across all business units, including integration and administration of CRM applications.• Supported Intermodal-specific communications to National Accounts, including internal and external presentations; collateral development and distribution; conference participation and sponsorships; website content and development and management; and advertising campaign support. Administer Sales & Marketing Intermodal Team Site for the CSXT Intermodal Sales Team, Directors and Marketing.

550 Water Street, Jacksonville, Fl 32202

• Planned, organized and distributed timely volume, revenue and contribution variance reports for CSX Intermodal lines of business. • Responsibilities included analysis, creation and distribution of AAR Market Share report, AAR Train Velocity report and communication of those products. • Other responsibilities included Salesforce.com administration, maintained and updated Salesforce and any related initiatives. • Initiated developed and maintained relationships with other functional areas within CSXI and coordinated efforts to effectively resolve issues in a positive manner. • Applied lean training concepts and improved efficiency in report cycle time, product work flow, waste reduction, and implement system controls.

550 Water Street, Jacksonville, Fl 32202

• Planned, organized and distributed timely volume, revenue and contribution variance reports to the UPS, and Pacer Stacktrain & BNSF Direct lines of business. • Responsibilities included market analysis & development, assisting on establishment of business strategy, product development and the internal/external communication of those products. • Assisted in the management of the planning & forecasting of UPS, Pacer Stacktrain & BNSF Direct business in accordance with corporate and functional business plans. Initiated developed and maintained relationships with other functional areas within CSXI and coordinated efforts to effectively resolve issues in a positive manner. • Created business strategy for each business segment to maximize growth of total contribution from existing and new business. • Analyzed business segment service requirements compared to CSXI service offerings to check for market competitiveness while ensuring excess capacity is utilized with new/expanded business. Responsible for communication, coordination and marketing of joint railroad service initiatives.

6735 Southpoint Drive South, Jacksonville, Fl 32216-6177

• On site plant visits to assigned customers• Demonstrate analytical skills by identifying data problems, incorrect service schedules and rail failures• Assess and evaluate needs of customers• Handled all customer service related issues and concerns• Analyze and investigate problem accounts• Implement appropriate solutions to satisfy customers• Maintained a customer base of 18 accounts• Also worked Dimensional Clearance, Locomotive and Government shipments.

6735 Southpoint Drive South, Jacksonville, Fl 32216-6177

• Researched checks and applied to outstanding customer accounts• Responsible for sorting, compiling and storing applied checks• Handle Demurrage billing disputes• Research car orders, placements, CP notifications, work orders and plant switches• Billing and rating on inter and intra plant switches and demurrage.• Research and resolve billing and interline settlement disputes • Communicate internally and externally to perform associated administrative duties• Work to clear up suspense charges due CSX, voided and changed waybills after the issue had been settled

6735 Southpoint Drive South, Jacksonville, Fl 32216-6177

• Coordinate paycheck distribution• Package mail to receive cheapest comparable mail rate Internally and externally• Managed 12 people• Responsible for monthly reports on budgets weight shipped at cost • Coordinate pickup and deliveries• Responsible for Employee evaluations• Other Duties and Projects as Assigned. Proficient and Comprehensive in Pc and Mainframe Skills and Proficient at Data Entry.

Bachelor'S Degree, Business Administration And Management, General, 3.75

Associate Of Arts (Aa), Legal Assistant/Paralegal, 3.04