Loretta Daugalis work email
- Valid
Loretta Daugalis personal email
Loretta Daugalis has over seventeen years of experience delivering change and improvement projects. In her current role as General Manager, Workforce Strategy, Loretta has been instrumental in the development and implementation of RailCorp’s People strategy, which aims to foster a customer focused workforce that is empowered, accountable, committed and proud of its achievements. In addition to this, Loretta drives HR capability in program and project management, change management, customer focus, business planning, reporting and governance. Loretta previously held the role of Manager Business Projects and Planning for RailCorp. Here Loretta established and ran a program office, driving reporting and forecasting of the Service Delivery Group’s $20 million capital projects. Prior to this, Loretta was the Manager Development and Strategic Projects where she completed a number of strategic organisational reviews, was responsible for delivering a business plan and also managed the transition process for the Train Services Group. These roles saw Loretta successfully take the lead in the development of strategic plans, in addition to the management of numerous HR functions. Beginning her career in academia, Loretta held various teaching and research roles at Flinders University across both the communication and behavioural science fields. This held Loretta in good stead for the progression to management and consultancy positions where she developed and delivered strategic plans, led effective change management, and drove a strong focus on empowering organisations. Holding a Bachelor of Arts (Biology), majoring in Psychology (Honours), Loretta also has a Graduate Diploma in Computer Science.
-
General Manager Workforce StrategyRailcorp May 2009 - Oct 2012Sydney, AustraliaDevelopment and implementation of RailCorp’s People strategy to improve culture and leadership, engage employees and plan for future workforce needs delivered through six programs of workFinalist two years running for the Australian HR Awards Best HR Strategy for 2011 and 2012Leading delivery of biennial culture surveys with high and increasing levels of staff participation, improved reporting and use of the outcomesFostering a service culture in the HR Group with structured… Show more Development and implementation of RailCorp’s People strategy to improve culture and leadership, engage employees and plan for future workforce needs delivered through six programs of workFinalist two years running for the Australian HR Awards Best HR Strategy for 2011 and 2012Leading delivery of biennial culture surveys with high and increasing levels of staff participation, improved reporting and use of the outcomesFostering a service culture in the HR Group with structured customer feedback and improved communicationDevelopment and implementation of an organisational change management frameworkDriving improved HR capability in program and project management, change management, customer focus, business planning, reporting and governanceImplementation of the HR target operating model Show less -
Manager Business Projects & Planning, Service Delivery GroupRailcorp 2006 - 2009Sydney, AustraliaEstablished and ran a program office driving realistic reporting and forecasting of the Group’s $20 million capital projectsEstablished Group intern and graduate programDrove improved business planning and reportingManaged secretariat function to deliver Board papers, customer and ministerial correspondence
-
Manager Development And Strategic Projects, Hr&IrRailcorp 2004 - 2006Sydney, AustraliaManaged transition process for Train Services GroupCompleted a number of strategic organisational reviewsResponsible for delivering business plan and various projects
-
Change Consultant, Customer Relationship ManagementAustralian Central Credit Union Aug 2003 - Feb 2004Adelaide, AustraliaDeveloped change management strategy and plan for move to new financial system requiring changed culture and behaviours at the frontlineDrove a strong focus on empowering organisational leaders to deliver the changeDelivered change agent recruitment strategy, development collateral and change readiness assessment
-
Program Manager, Customer Channel DevelopmentWorkcover Sa Jan 2002 - Jul 2003Adelaide, AustraliaDrove requirements identification for campaign management implementation phase and conduction post implementation reviewProject managed contact management phase of implementation through user requirements, to implementation to post implementation reviewDeveloped business case for third phase of implementation to improve higher order data capture and analysisDeveloped segment investment strategy and plan for health and safety representatives across the state
-
Manager Customer Service & Corporate AdministrationAdelaide City Council Sep 1998 - Jul 2001Adelaide, AustraliaImplemented the organisation's customer service strategy to achieve a 'one-stop-shop' for customer contact, including selection and implementation of a customer service system to support customer enquiriesManaged change to service focus and integrationStandardised the handling of customer work requests and feedback and initiated new customer service policiesDeveloped standards for integrated servicesOverhauled training and rostering processes to improve service delivery and… Show more Implemented the organisation's customer service strategy to achieve a 'one-stop-shop' for customer contact, including selection and implementation of a customer service system to support customer enquiriesManaged change to service focus and integrationStandardised the handling of customer work requests and feedback and initiated new customer service policiesDeveloped standards for integrated servicesOverhauled training and rostering processes to improve service delivery and implemented coaching and mentoring strategies to support staffRestructured customer service and central records units for improved service deliveryStreamlined and automated records processesIncreased transparency of operation through improved reporting on transaction volumes Show less -
Management ConsultantKpmg Aug 1996 - Sep 1998Adelaide, AustraliaDevelopment of change management strategies, plans, risk analyses and reviewsReview and re-engineering of various functions and processesDevelopment of strategic plansConducted a number of quality assurance reviewsGained ISO9001 quality accreditation for the management consulting team
-
Management ConsultantErnst & Young Aug 1994 - Aug 1996Adelaide, Australia
-
Software Engineer, Stubbs ProjectAwa Defence Industries Aug 1993 - Aug 1994Adelaide, Australia
-
Teaching And ResearchFlinders University 1983 - 1993Developed and delivered communication skills course for medical students to drive improved physician-patient relationsRedeveloped course to bridge Malaysian students into Australian medical schools to strengthen the focus on cultural understanding and awarenessDeveloped and delivered survey design course for medical studentsSupported various research programs in behavioural sciences, including the development of systems for data capture and analysis
Loretta Daugalis Skills
Loretta Daugalis Education Details
-
Visual Art -
Awarded Chancellor'S Letter Of Commendation
-
Biology And Psychology
-
Clc
Frequently Asked Questions about Loretta Daugalis
What is Loretta Daugalis's role at the current company?
Loretta Daugalis's current role is Retired.
What is Loretta Daugalis's email address?
Loretta Daugalis's email address is lo****@****.gov.au
What schools did Loretta Daugalis attend?
Loretta Daugalis attended Adelaide Central School Of Art, Flinders University, Flinders University, Clc.
What skills is Loretta Daugalis known for?
Loretta Daugalis has skills like Change Management, Management Consulting, Customer Service, Program Management, Program Development, Programme Delivery, Governance, Executive Reporting, Strategic Planning, Business Planning, Higher Education, Public Transport.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial