Loretta Dean Email & Phone Number

Manchester, United Kingdom

• Led a department of 25 operational support professionals to deliver the HR Shared Service Strategy for the Co-operative Bank.• Management of up to £5 million budget and the prioritisation of all learning activity across the Bank.• Responsible for all Bank wide training initiatives from inception to delivery providing effective administration, intranet support and maintenance in the right training environment.• Set up Management Information and Resource Planning systems to deliver effective and efficient processes across HR.• Managed the Subject Access Requests (SAR’s) for the Bank. • Lead the development and implementation of short and long term people development plans aligned to organisational strategy and business plans.• Created flexible and efficient end-to-end processes for learners to use to easily access learning opportunities.• Managed relationships with key stakeholders up to and including the executive to ensure the effective and efficient delivery of the Learning & Development strategy.• Created efficiencies of scale through the development of effective working relationships across the Bank and Co-operative Group ensuring the business receives ‘joined-up’ and cost effective people solutions.• Successfully managed all external supplier partners for learning across the Bank.• Led the outsourcing of the operational support team as part of the Bank’s transformation plan.• Managed a number of restructures across L&D and HRSS, managing individuals and teams impacted.

Manchester, United Kingdom

• Reported directly into the Director of Field Sales and the Executive team.• Led a team of c. 20 operational professionals to manage all the regulated training for c. 6,000 field sales colleagues.• Managed course bookings and the delegate experience.• Led the workstream for procuring the external travel supplier for the Bank and set up and implemented the travel and accommodation policy.• Set up a 12 training venues across the country, sourced locations, designed and set up the new venues – reducing the significant cost to the organisation of utilising external venues.• Worked closely with external suppliers to maximise the commericiality of contracts and services, to ensure the business received the best possible value for money.• Management of up to £5m budget.• Responsible for the management of all Training & Competence activity and authorisations for c. 8000 colleagues.• Worked closely with KPMG to ensure all colleagues completed assessments within agreed timeframes to ensure compliance and no fines from the FSA.• Planned and delivered prestigious events for c. 500 people which were held throughout the UK and worldwide locations including Barcelona, Copenhagen, Brussels, Cannes, New York, and Cape Town.• Managed restructure of team through the merger with Britannia Building Society.• Developed strong people and performance management skills, developing many members of the team to achieve promotions and maximise their potential within the organisation. • Managed poor performance across the Training team c. 100 people, resolving some, and on a small number of occasions exiting them from the business.