Loretta Ferguson Email & Phone Number

Ensuring all POD paperwork is processed for scanning and logging received paperwork for specific clients. Running system reports to enable accurate billing to clients. Filing POD paperwork and archiving on monthly basis. Ensuring all Agency Driver packs are complete and compliant on receipt and logging all information. Managing Virtual Risk manager for drivers to decide what/if training is required. Assisting in driver payroll on a weekly basis and chasing information where necessary.

Spalding

Processing paperworkwith Proof of Delivery and logging POD for specific clients. Assisting Operations when necessary to book deliveries. Filing PODs for future reference. Ensuring Agency Driver files are compliant.

Spalding

Provide support for whole team as needed, including producing information packs, typing up appointment letters and scheduling appointments in their calendars.Working independently gathering information to update reports using Excel. Assisting with raising Purchase Requisitions to pay a variety of invoices including utility bills for multiple sites which must be cost coded and recorded on the relevant spreadsheet.Providing cover for Duty Officer which involves taking calls from members of the public regarding a number of issues including complaints about the service.Taking written notes at staff meetings and producing typed notes to distribute to staff.

Peterborough, United Kingdom

• Ensure all stationery is kept stocked up to make sure stationery orders for couriers can be fulfilled• Assist with telephone queries from customers and clients requesting parcel tracking and proof of deliveries• Assist with address queries by contacting customers, couriers, clients and field team to ensure delivery of parcel• Accurately inputting proof of delivery for parcels that have been delivered using hand-written manifest to ensure that client requirements are met and that every parcel has correct up to date tracking information• Support for Senior Admin Clerk covering absence - tasks include correctly inputting employee working hours and overtime information onto company database and working closely with Payroll regarding pay queries, extracting data and creating reports for Depot Manager • Assist Supervisors to maintain Vehicle files with Inspection sheets and reports and ensuring that vehicles are booked in for Inspections and Mots in-line with company guidelines• Assist Supervisors with end of day reports with data from handwritten driver de-brief sheets

Spalding

• Ensured all messages sent through were checked for spelling and grammar, and contacted call centre to communicate any problems occurring with the messages or company systems• Accurately entered data onto in-house accounting system to process days orders for stock purposes• Processed Stores orders at weekends which included making amendments where necessary and booking transport for Stores deliveries to assist Stores Department• Acted as Supervisor offsite for peak periods e.g. Mothers Day, Christmas. Ensured temporary staff were aware of correct procedure and made certain that pace was maintained to ensure work was completed

Long Sutton, Lincolnshire

• Entered customer orders manually as well as confirming orders electronically sent, using in-house system• Assisted in answering queries from customers regarding orders. This included making amendments and additions• Responsible for looking at daily shortage reports for orders going out where products would go short. I would investigate reason for this and possibly move stock to cover or remove product from order if necessary• Produced weekly stock reports, detailing quantity of stock in warehouses and forecast

Spalding, Lincolnshire

• Provided information on furniture so prospective customers could make informed decisions• Ensured all furniture and shop floor was kept clean and tidy• Maintained levels of stock by filling shelves regularly• Responsible for operating till• Assisted in cashing up till at the end of day

London, United Kingdom

• Produced monthly client reports using excel for existing customers to demonstrate return on investment to ensure continuation of relationship• Ensured consistency of approach nationally for after sales activity by creating templates of support, emailing relevant information and liaising with HR contacts to confirm requirements• Reduced time taken for invoices being paid by liaising with Accounts to ensure all information on invoices was correct • Maintained relationships with current and potential HR clients via email and telephone with queries on current agreements and support available to improve response time• Co-ordinated large mailings of materials for immediate posting• Maintained Excel databases for mailing lists• Organised venues, catering and materials for local marketing events for 20 people• Re-organised stock for better access and control• Assisted Marketing Executives with creating and amending proposals and tenders to meet deadlines and clients’ expectations• Transferred information from post mailing lists events to present events and planned for consistency of invitations

Rayleigh, Essex

• Maintained filing systems for quick retrieval of delivery notes for proof of delivery when company refused to settle account• Maintained bonded stock reports for monthly reports on sales• Ensured smooth running of reception using excellent interpersonal skills

Basildon, Essex

• Accurately inputted work orders onto council system to ensure correct work was billed• Maintained purchase order file for retrieval of jobs issued by Basildon County Council• Practised interpersonal skills when conversing with council tenants

Signature, British Sign Language Level 1

Nvq, Business Administration Level 2

Rsa, Legal Text Processing Ii Part 2

A Level, English Language

Gcse, Spanish

Pitman, Shorthand 50 & 50 Wpm

Rsa, Text Processing I & Ii, Word Processing I & Ii

Gcse, English Language And Literature, General