Answered constant flow of customer calls with minimal wait times.Striving for excellence adhering to the performance standards set forth by General Dynamics and CCOSecure environment adhering to HIPPA laws, assisting customers with ACA Health Care Applications and life eventsMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Worked with POS system to place orders, manage bills, and handle complimentary items.Cultivated warm relationships with regular customers.Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.Served food and beverages promptly with focused attention to customer needs.Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Assisted in logistical training, issued property and shipped and received assets.Oversaw supply requests, accountability, and receipts.Completed regular inventory counts of equipment on book for unit.Used comprehensive inventory management system to reduce overages and shortages.Prepared detailed reports on unit inventory and expenditures to inform senior personnel.Assisted in logistical training, issued property and shipped and received assets

Performed quality control and monitored work performance standards.Direct, Train, Motivate and oversee all aspects of daily operations of Call Center through heavy call volume of inbound inquires for fulfillment of customer's vacation requests.60+ agents with the Implementation of specialized retention team/Save Team of 19 agents to overcome buyer's remorse and various other objections.As needed, conduct all corporate training, assist with recruiting, and conduct new hire training and onboarding.