Loretta Garra Email & Phone Number

Melbourne, Australia

Leading a team of 8 people responsible for administering a payroll deduction service to 20000 Bupa members from over 600 corporate companies. My role is to allocate and monitor work load to ensure service standards are met, perform weekly coaching sessions to ensure high quality standards are met and analyse results for any skills gaps, provide ongoing training as required, manage career progression and encourage personal development.

Highpoint

Leading a team of 8 people and responsible for day to day store operations with a key focus on developing a strong sales and service team to deliver exceptional customer experience. Performing individual weekly coaching sessions, monthly quality assessments, monthly branch audits, manage career progression and encourage personal development. Known for strong people management skills and driving new business through local area marketing.

Maribyrnong & Taylors Lakes

Leading a team of 15 people and responsible for retail centre and Kiosk operations. Responsibilities include day to day operations of the retail centre and Kiosk, building a strong, sales focussed mobile team to drive profitable sales and retention growth to achieve business targets and deliver excellence in customer service. Performing individual weekly coaching sessions, monthly quality assessments, monthly branch audits, manage career progression and encourage personal development. Known for strong people management skills and drive profitable sales and retention through local area marketing.

Melbourne Cbd

Leading a team of 8 people and responsible for day to day store operations with a key focus on developing a strong sales and service team to deliver exceptional customer experience. Performing individual weekly coaching sessions, monthly quality assessments, monthly branch audits, manage career progression and encourage personal development. Known for strong people management skills and driving new business through local area marketing.

Relief - Northland, Greensborough, Coburg, Highpoint, Melbourne Cbd

Responsible for providing flexible hours and travelling to various locations as required and achieve business targets for Private Health Insurance and Travel Home and Car insurance. Experienced in face to face claims and payments processing, sales and retention, daily banking, running end of day reports, tracking of sales, stores orders, problem solving, cash handling.