Loretta Hover Email & Phone Number

Focusing on modernization efforts, through collaboration with multiple business and I/S areas throughout the company (including Agile Release Trains), to write requirements in a business-driven format and implement new projects using a simpler data attribute and rule-based approach.

- Focused on modernization efforts, spending a year and a half of this time on an Agile Release Train (ART), acting as lead Business Systems Consultant.- Wrote requirements, tested deployments in testing platforms, reported and helped resolve issues and production incidents.- Collaborated with an outside vendor on a daily basis.- Acted as Interim Product Owner for 3 months.

Supported Distribution Compensation with questions, production support, project support, resolving production issues, and much more!

Omaha, Nebraska

I updated and designed code to pay compensation to Agents and Brokers through Ratabase.

Omaha, Nebraska

Greater Omaha Area

I started with Mutual of Omaha as a temporary employee in their compensation department. I researched and corrected compensation errors, rectified ACH returns and inaccuracies, administered advance backdates, and answered compensation questions from brokers.

• I worked as a contractor in an administrative capacity with PayPal’s Marketing Department.• Starting with a website, I analyzed many factors to determine whether it was a good sales opportunity for the Telesales teams. This included confirming what forms of payment were accepted on the website; verifying whether the products or services were in violation of the Acceptable Use Policy (AUP); and checking if there were any duplicate sales opportunities.• If the website lead met qualifications, I then researched and gathered information for the Sales Representative. This information consisted of leadership contact names, addresses, phone numbers, email addresses, sister sites, and any pertinent inside information.• To complete my tasks, I utilized many informational websites, web searching, Salesforce, and PayPal tools.

Omaha, Ne

I assisted in the start-up of a computer-repair division of SecurityCoverage, operating as TotalTech, under contract with Nebraska Furniture Mart. I aided in the creation of procedures and the development of a program to record computer repairs, through testing, ideas, and documentation.My primary job function was as a Purchaser of computer parts for warranty and non-warranty repairs. This involved research and analysis of part numbers, vendors, and prices. I managed the inventory of commonly-used parts and handled all vendor communication. I created and maintained several spreadsheets and documents to record processes and other information. I also assisted in employee training and helped coordinate repairs and communication between all three locations.

Kansas City, Missouri Area

Oversaw purchasing and quoting of parts needed for desktop and laptop repairs. This included in-warranty and out-of-warranty repairs. I also acted as liaison with our vendors.

Kansas City, Missouri Area

Informed clients of status on computer repairs; sought approval for cash-pay services; and spoke with customers who became escalations in our system. As a Technical Service Representative, I performed computer diagnostics; replaced basic computer parts; and installed software.

Overland Park, Ks

Spoke with customers and dealerships regarding Vehicle Service Contracts owned by an insurance-based financial services company, especially for cancellations and coverages.

Overland Park, Ks

I worked at Zurich as a temporary employee from May 2007 to November 2008, and again from July 2009 to March 2010. My actual employers during this time were OfficeTeam and Spherion. During my time with Zurich, my duties included: placing calls to dealerships to acquire missing information on contracts; answering incoming calls on Customer Support line; entering consumer information into database; performing cancellations of policies and contracts; identifying and researching problems with Vehicle Service Contracts, and activating, voiding, or rejecting contracts as necessary.

Overland Park, Ks

I worked for many different companies, in many different positions, during my time with OfficeTeam. My longest temporary assignment was with Zurich for one and a half years. I worked as a Data Entry Technician, an Account Administrator, and an Account Specialist I for Zurich. For other assignments while with OfficeTeam, I did data entry for a non-profit organization, worked in shipping and receiving at a warehouse, administered surveys in a movie theater, and converted paper files to electronic files.

Associate Of Applied Science, Information Technology

Graduated with Distinction

General Studies

Education record