Loretta Ierardo Email & Phone Number

Australia

Melbourne, Victoria, Australia

Ballina, New South Wales, Australia

• Delivering initial and ongoing assessment of participants in the disability employment program• Effectively engage with participants, review goals and job plans • Assist participants to access social inclusion & employment services• Regular reporting, documentation and providing evidence to funding body Guidelines• Establish and maintain a local network of employers• Develop internal and external Stakeholder Engagement• Prepare and reverse market participants for jobs• Provide ongoing support for participants

Byron Bay, New South Wales, Australia

- Managing a portfolio of 5 unique holiday properties- Liaising with owners & guests- Managing reservations through phone, email/online and face to face- Organising product supplies, maintenance, repairs and housekeeping- Managing websites and online social media platforms- Revenue and inventory Management- Sales and Marketing- Complaint handling and Reputation management

Byron Bay

- Sales and Customer service - Answer and a high volume of inbound phone calls - Respond to a high volume of emails and live chat messages - Convert enquiries to sales - Flight itineraries and customisation- Meeting and achieving KPIs- Manage customer expectations by accurately communicating reservations procedures and timelines - Process payments - Complaint handling and conflict resolution

Paris Area, France

- Franchisee training, relationship and support- Develop and deliver training initiatives across Australia and New Zealand- Administer Franchisee Induction program for new Franchisees and managers- Manage and run online training - including product and system training- Develop action plans with hotel management teams- Performance analysis and improvement- Rate strategy and revenue generation- Project management

- Recruiting & Training of Reservations Sales Consultants- Coaching and developing Consultants to achieve established service & sales goals- Conduct Monthly Development Reviews with each team member - Handle and resolve customer and property issues - Ensure compliance with procedures, policies and standards in all operational areas- Contact centre scheduling, including staff rosters, meetings & Franchisee familiarisations- Payroll processing for Contact Centre staff

- Coach and develop Reservations Sales Consultants to achieve team and individual KPI’s and Contact Centre service & sales goals- Monitor Consultants for call and written communication quality, and provide coaching sessions- Maintain staffing coverage in accordance with published daily work schedules- Handle and resolve customer and property issues when necessary - Manage customer contact routing using the Nortel Contact Centre 6 system- Collate statistical data for daily & monthly reporting- Ensure compliance with procedures, policies and standards in all operational areas

Bachelor Of Business, Tourism Management

Certificate Iv, Training And Assessment

Certificate Iv Community Services, Community Services