I worked for various clients assisting them in lots of ways. One of my main clients was The ADHD Centre before I became fully employed by them.

My main duties were to provide secretarial support for the Directors and their teams across the globe. Booked meetings and arranged extensive global travel and accommodation as well as co- ordinating and completing the applications for any necessary visas. Arranged high level training workshops and meetings with team members from across the globe and being mindful of different languages and cultures. This involved extensive research into cost options to ensure all the meetings were in line with the company policy. I organised so many of these events, sometimes up to 4 or 5 of these all at one time, so I found the feedback extremely invaluable so that I could make the next event even better. Instrumental in arranging multiple global conference calls. Manging complex calendars and scheduling for the two Directors. General administration duties such as expense processing. The company policies and procedures were updated regularly so I ensured that I checked my understanding of these, and I sent out important updates to the Directors and their delegates. Attended team calls and took the minutes and then tracked and followed up on team actions. Received the monthly budget expenditure spreadsheet from Finance and queried with te Managers when there was high expenditure. Dealt with confidential and sensitive material on a regular basis.

I was Office Manager for the two Nottingham sites and a London Office and I was responsible for any facilities issues, organising office events and ensuring the smooth running of the office which involved holding regular meetings with the Facilities Team and brainstorming ideas to improve facilities and save costs where possible. Implemented the 5S procedure across the two Nottingham sites. It worked extremely well and there was a vast improvement on the working environment. As Office Manager I provided support to the Health and Safety Officer as and when required. My main duties were to support to the Vice President of Europe and his Senior Leadership Team when necessary. Anticipated the VP’s needs – I was constantly forward planning and prepping logistics, information, and people in advance of schedule. Coordinated with colleagues at all levels to ensure effective collaboration.Booked extensive travel such as flights, transport and accommodation whilst also being mindful of the costs as they had to be in line with the company policy. Meticulous attention to detail was required here to ensure the VP’s travel was smooth and effortless and he had all the information he needed such as boarding passes, hotel confirmations, airport transport arranged. I had to always be one step ahead of his calendar and quickly adapt when there were changes which happened constantly. Coordinated numerous high-profile meetings around Europe. This involved extensive research of locations and venues. My target was always the same, to achieve a high-class corporate venue for a small budget. I had to be highly adept at multitasking and managing extensive scheduling across multiple time zones. Partner with other Executive Assistants within the company to co-ordinate cross-department meetings and 1:1s. Research, prioritise and follow up on incoming issues and concerns, including those of a sensitive nature and use sound judgment and common sense to resolve most questions and problems.

Duties include looking after the accounts of very high profile sportsmen and their involvement in charities. Working with the Rio Ferdinand Foundation and organising a large Celebrity Charity Gala Dinner for 450 people. Processing invoices, chasing payments and moving money from various bank accounts. Updating records and dealing with confidential and sensitive information on a daily basis. Booking travel and accommodation, attending meetings and taking minutes. Liasing with Clients, Accountants and Charity Directors.

I supported the Senior Sales Manager of the Nottingham branch and provided secretarial support to twelve Sales Consultants. Screened all calls for the Manager and acted as “gatekeeper”. I was confidant to the Manger and was privy to highly confidential and sensitive information. I also had signing authority in the Manager’s absence. I organised large scale corporate entertainment for IFA’s (Independent Financial Advisers) i.e. golf days, spa events, wine tasting, go karting and horse racing events.. Setting up sales seminars and roadshows for IFA’s and keeping within budget when booking venues and speakers and caterers. Coordinated the logistics of conferences and roadshows for IFA’s. Completed the end of year expense accruals and ensured the branch came under budget. Arranged all meetings, conference calls and training workshops. Attended and took the minutes. Greeted visitors at the office and carried out general housekeeping duties. Updated and maintained personnel and development files and prepared the Manager for all meetings by making up reports and files. Responsible for the health and safety of the office and ensuring all returns were completed and sent to Head Office as well as preparing the office for any audits. Ensured the office was compliant of all rules and regulations for the Financial Services Authority by doing monthly returns and sending these to the compliance department. I also took part in yearly compliance checks and visits. Liaised with recruitment agencies on a regular basis for the recruitment of Sales Consultants and arranged interviews and assessment days. Arranged numerous team trips to Europe and coordinated the logistics. I interviewed recruited and trained new administration staff for the office. Liaised with HR and arranged the onboarding for new Starters. Attended various secretarial best practice meetings.

Promoted to PA to three Regional Sales Managers.Collating weekly figures from 16 branches and then inputting them onto a complex spreadsheet before emailing it to the Managers and several Directors. Attending regional sales meetings and taking minutes.Interviewing candidates and recruiting for my previous role of Branch Secretary/Administrator.Visiting various branches around the country and training new Secretaries and Administrators.Main point of contact for any queries that other Branch Secretaries and Administrators have within their roles.Providing reports to Branch Managers concerning performance of other secretarial staff.Completing Branch Audits.Typing of letters and memos on behalf of the Regional Managers.Checking sensitive letters before they were sent out from branches.Dealing with confidential issues including the closure of branches.

I achieved several roles whilst I was at Spring Personnel which had not been done before by any other PA within the company. In September 2000-March 2001 I was promoted to PA for three Regional Sales Managers but I also because the support for all other PAs and Administrators in the country and visited branches to train new staff on systems.I started the company as a Branch Secretary in July 1997 but when the Branch Administrator left the company, I also took over the Branch Administrator duties and combined the two roles which enabled a resource saving. This approach was adapted by other branches across the country which resulted in a large company saving. There were times when we had staff shortages due to sickness so I often stepped in and acted as “Recruitment Consultant” to interview candidates, fill temporary assignments and generally keep the clients happy and the office ticking over.

PromotionSecretarial support to the Branch Manager and five Recruitment Consultants.Making appointments, typing memos, letters, CVs, tenders and other documents.Dealing with incoming and outgoing post.General photocopying and setting up of filing systems.Obtaining references for candidates from past employees via telephone and letter before they commence temporary contracts.Appointed Auditor of the branch, often preparing audit reports to ensure we are compliant to ISO9002 standards.Collecting timesheets, faxing booking charts to the Accounts Department and faxing start details for new temporary staff.Dealing with all tax and payment queries.Liaising with clients, temporary staff, banks and building societies to resolve payment queries.

RedundancyDuties include typing letters, memos, tenders, invoices, valuations, faxes etc.Answering a very busy switchboard that had 12 lines and 36 extensions.Ordering all the stationery for the company and organising courier services for tenders that had to meet deadlines.In charge of the Health and safety manuals that had to go out to site and to the client when each new contract began.