Loretta O.

Loretta O. Email and Phone Number

Human Resources Consultant @ RettaRight HR & Recruitment Ltd
Lagos, LA, NG
Loretta O.'s Location
Lagos, Lagos State, Nigeria, Nigeria
About Loretta O.

I am Loretta Odoro, an outgoing and dynamic human resources professional with over eight years of experience focusing on people management and performance improvement.Throughout my career, I have achieved exceptional results in enhancing the employee experience and implementing successful HR initiatives. One of my notable accomplishments was the successful implementation of a new HR On-Boarding Program, where I streamlined the employee onboarding process and improved overall efficiency. Additionally, I spearheaded monthly, quarterly, and year-end performance management processes, including the development and execution of performance improvement plans.I take pride in my ability to analyze employee complaints and develop effective employee care strategies and procedures. By creating employee retention campaigns and introducing motivational programs such as company anniversary awards, customer service awards, and employee appreciation events, I have consistently fostered a positive and engaging work environment.Through my strong leadership and team-building skills, I have motivated and engaged employees, resulting in top-performing teams and an employee retention. Furthermore, I collaborate with cross-functional teams to align employees with organizational goals and ensure compliance with workplace procedures & policies.Recognizing the importance of minimizing conflicts and maintaining smooth service delivery, I have successfully resolved staff complaints by identifying issues and implementing appropriate corrective actions. This led to a remarkable increase in departmental efficiency, and I was honored with the Best Support Staff of the Year Award in 2022.In addition to my operational responsibilities, I decided to explore the Tech world by running a data analytics course. By staying at the forefront of data analytics trends and technologies, I am equipped to provide valuable insights and guidance to individuals seeking to enhance their analytical skills.I also share my passion for HR through my LinkedIn newsletter, "The HR Diary by Retta," where I provide insights, tips, and industry updates. Follow me on LinkedIn Subscribe on LinkedIn https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7208525573000749057 and TikTok https://www.tiktok.com/@thehrdiarybyretta to stay updated with the latest trends and best practices in human resources.

Loretta O.'s Current Company Details
RettaRight HR & Recruitment Ltd

Rettaright Hr & Recruitment Ltd

View
Human Resources Consultant
Lagos, LA, NG
Employees:
1
Loretta O. Work Experience Details
  • Rettaright Hr & Recruitment Ltd
    Human Resources Consultant
    Rettaright Hr & Recruitment Ltd
    Lagos, La, Ng
  • The American Lotto
    Chief Manager Human Resources
    The American Lotto Aug 2023 - Present
    Lagos, Lagos State, Nigeria
    As Chief Human Resource Manager, I lead the development and execution of HR strategies in alignment with organizational objectives, focusing on employee engagement, operational excellence, and administrative efficiency.
  • Westernlotto Ltd
    Human Resources Manager
    Westernlotto Ltd Aug 2018 - Aug 2023
    Lagos, Nigeria
  • Westernlotto Ltd
    Human Resources Officer
    Westernlotto Ltd Jul 2017 - Sep 2018
    Lagos, Lagos State, Nigeria
  • Bwc Realestate
    Human Resources Manager
    Bwc Realestate Dec 2019 - Jan 2021
    Lagos, Lagos State, Nigeria
  • Westernbet
    Human Resources Manager
    Westernbet Dec 2019 - Jan 2021
    Eti Osa, Lagos State, Nigeria
    As the Group HR Manager, I oversee and manage HR functions for three subsidiaries within the organization. My role involves developing and implementing HR strategies that align with the overall business objectives of each subsidiary, ensuring a cohesive and effective HR approach across the group.
  • Activision Group Of Companies
    Hr & Admin Officer
    Activision Group Of Companies Jan 2013 - Jun 2017
    Agbara
  • Ecobank Transnational Incorporated
    Quality Assurance Officer
    Ecobank Transnational Incorporated Jan 2009 - Dec 2012
    Lagos, Nigeria
    As a Quality Assurance Officer, I successfully established the contact center and trained a team members, effectively managing service for more than 10,000 customers. I prepared shift rosters and liaised with HR partners to maintain service quality. My responsibilities included designing monitoring formats, tracking performance metrics through data management systems, and preparing detailed reports for management, contributing to an increase in overall customer satisfaction.
  • Ecobank Transnational Incorporated
    Contact Center Agent
    Ecobank Transnational Incorporated Aug 2006 - Dec 2008
    Lagos
    Responsible to attend to inquiries, managed complaints, troubleshoot significant customer service problems, handled complaints regarding the organization’s products or services and provide general information.
  • Lotus Plastics
    Inventory Assistant (Nysc)
    Lotus Plastics Apr 2004 - Dec 2005
    Lagos, Lagos, Nigeria

Loretta O. Education Details

  • Lagos State University
    Master Of Business Administration - Mba
  • Alx_Africa
    Alx_Africa
    Graduate Certificate
  • Auchi Polytechnic
    Auchi Polytechnic
    Higher National Diploma
  • Government School, St John'S Anglican School
    Government School, St John'S Anglican School

Frequently Asked Questions about Loretta O.

What company does Loretta O. work for?

Loretta O. works for Rettaright Hr & Recruitment Ltd

What is Loretta O.'s role at the current company?

Loretta O.'s current role is Human Resources Consultant.

What schools did Loretta O. attend?

Loretta O. attended Lagos State University, Alx_africa, Auchi Polytechnic, Government School, St John's Anglican School.

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