RECEPTIONIST Oversees the main desk, answering phone calls, taking messages, noting prescription refill requests and updating patient information charts.  Prepares new patient charts and ensures all new records are input into charts.

Worked closely with patients to identify their specific needs and requirements, leading patients through the check-in process and through scheduling appointments.Recorded data in computer systems, and monitored computer processes and print jobs.

Admitting CoordinatorDocumentation of patients admitted through the ER and the Transfer Center, census of hospital patients, answering calls from various sources, admitting patients into the CAIS system as well as coordinating paper processing and discharging of deceased patients.Evening and Messaging Team LeaderDirect supervisor for Call Center representatives and operators on the evening shift, ensured smooth call flow and customer service standards. Created, programmed and maintained the answering service; troubleshooting for clients, patients and staff as well as continual training of staff and new hires.

MEDICAL RECORDS SUPERVISOR Oversaw operations for multiple medical records departments, ensuring compliance with legal requirements. Developed process improvements, policies and procedures concerning medical records management.PHONE ROOM SUPERVISOR Managed the call center staff, from payroll to hiring, training and staff retention. Oversaw an average of up to 1,000 calls per day with a staff of four team members.  Monitored call data including number of calls per provider and types of calls, to improve workflow and efficiency.Previous positions include: Pod Coordinator and Call Center Agent for Northeast Medical Family Physicians.