Responsible for administering group benefits & retirement programs for Western Dental national. Support and advise Human Resources and employees on a variety of benefit questions, issues and procedures, in addition to the delivery of benefit/retirement programs. Act as the point of contact for all employee benefit questions, Assist employees (new hires, those with life event changes, all eligible during annual Open Enrollment) with online enrollment process Work with all external third-party administrators, carriers and brokers supporting Western Dental’s benefit programs, Ensure success of data transmission of employee changes from UltiPro to all carriers is successful; reconcile and correct any data errors, Work within the HR systems (internal UltiPro system and external vendor systems) to generate reports, as necessary Oversee the processing of monthly billings and the preparation of payment for administrative fees, Assist in tracking employee eligibility for benefits, monitoring hours works to ensure that part-time employees who become eligible are notified in a timely manner, Assist in design and distribution of materials for benefits orientations and Open Enrollment, Document and maintain administrative procedures for assigned benefits processes, Assist with gathering data and responding to questions for annual plan audits, Coordination of all Leave of Absences (LOA) including FMLA and state leave programs, including administration of voluntary deduction reimbursement for employees on LOA, and serving as the LOA liaison and administrator for employees and our third party LOA administrator, Coordination of STD/LTD benefits, Assist in 401(k) plan administration, including monitoring eligibility, contribution data files, plan payments, distributions, annual audit/testing process and Form 5500 filings, ACA compliance and other duties as assigned.

• Handling high incoming volume of customer service inquiries from staff and faculty providing information regarding plan options for medical, dental and retirement 401(a) and 403(b) programs via telephone or email, assist with basic information on policies, leave information, basic disability, assist employees and departments with Workday HRIS system navigation.• Hands on experience with: Data Analysis, Benefits, Managed Care and Health Care.• Process employee benefit enrollments forms, member eligibility, including changes, termination, retirements and other changes.• Interact with all benefit vendors (I.e. Kaiser, Anthem, UHC, Delta Dental) carriers and other departments within the University to facilitate processing or resolve enrollment issues. Manually and electronically update member enrollments.• Reconcile member transaction errors and deduction report, researched and investigated discrepancies, audit enrollment reports for termination dates. • Assist with New Hire orientation and Open Enrollment.•. Address and resolve benefit questions through Dovetail ticketing system, monitor emails. Resolve eligibility and claims issue. • Familiar with COBRA, and ERISA, HIPAA compliance.• Return to work coordinator, interact with Disability vendor, process inquiries regarding leave of absence and limited work ability with University departments and TPA.• Process 401(a)/403(b) loan documents for approval and submission to vendors.

• Responsible for collecting and processing monthly payments for landline and wireless services for SBC and SBC Long Distance, Verizon, Avaya, Rimrock and ISD; researched and investigated all telephone bills for any discrepancies; prepared billing statements for records management.• Provided administrative and clerical support: composed correspondence, prepared letters, and reports; calendared appointments and scheduled meetings; established and maintained financial correspondence.• Monitored status of staff time entries into the PeopleSoft HRIS Financials timekeeping system.• Conducted telecommunication services for 800+ employees through ISD, PacBell and Verizon.• Performed quarterly audits on telecommunication equipment usage.• Managed monthly processing of payments for landline and wireless services; researched and investigated telephone bills for any discrepancies.• Conducted NEXTEL training sessions for 200 employees.• Prepared RFPs for special projects.• Provided building security access.• Prepared reports for management regarding cellular and landline audits.