Our team at Verizon has thrived under my leadership as Retail Sales Manager, where I've applied my keen attention to detail and strong problem-solving skills honed over three-plus years. With a Bachelor's in Strategic Communications from Penn State University and a CAPM certification, I've mastered the intricacies of retail management. My educational background and certifications complement my practical experience, enabling me to drive customer satisfaction and operational efficiency. Proficient in Spanish, I also bring a global perspective to our diverse customer interactions.