Loretta Santisi Email & Phone Number

Philadelphia, Pa, Us

Multiple

Drove quality outcomes in satisfaction up to 21% through the development and use of a real time service recovery model which resulted in my client winning a Patient Engagement award for sustaining and increasing HCAPS scores.Implemented a new User Experience for expansion into the long term patient population. Conducted UAT, developed design guides and created client training materials with joint PR efforts. See attached press release.Sold expansion project of 155 beds into existing client by building executive relationship and driving value on investment.Leveraged end of year fiscal budget to sell an expansion project into Dialysis and Chemotherapy units which resulted in increased annual recurring revenue and stronger client commitment to producing clinical outcomes.Client won national award for maintaining HCAPS scores and implementing best practice approach to bedside service recovery.Leading implementation into the Electronic Medical Record including educational workflows, patient satisfaction and clinical outcomes such as falls, discharge, heart failure.

Greater Philadelphia Area

Managed strategies, medical staff, and policies that marketed and achieved outpatient/inpatient growth for Wound Care Center and Hyperbaric Oxygen Therapy. Overall responsibility for marketing, budgeting, revenue/cost management, reimbursement, quality, performance improvement, and medical staff management.Secured/on boarded a competing primary care practice into hospital referral network that increased new patient’s census for wound care, orthopedics and general surgery.Recovered $25,000 in Medicare reimbursement fees by proving documentation of medical necessity for physician procedures as a result of an audit.Recruited external general surgeons to serve as Wound Panel Physicians for clinic overflowDeveloped Wound Nursing Council - Philadelphia Chapter that branded Roxborough Hospital as wound care experts achieving Council mission of continuum of quality patient care. Secured collaborative relationships between physicians, and wound RNs from LTC/Home Health/Acute care facilities.Implemented EMR and clinical case management process with cross-functional staff of 5 RNs and 5 MDs that increased patient compliance and accelerated healing outcomes by 15%.Reduced coding turnaround time, increased financial billing performance, and enhanced dictation quality via new system implementation

San Francisco Bay Area / Philadelphia Pa

Secured strategic alliances and Go-To Market strategy targeting surgeons within spine implant companies. Performed patient care management for Medicare/commercial medical billing authorizations, patient co-pays, and reimbursements. Educated surgeons and practice staff on scientific/business needs, product benefits, efficacy, and patient outcomes via clinical reviews and evidence based studies. Scheduled in service and post-operative patient education at hospital/rehab/home sites.Supported and grew $4.5 million territory of 35 surgeon/practice account base

Greater Philadelphia Area

Established internal/external project scopes, controls, and budgets for a portfolio of 20 enterprise projects across multiple platforms and locations. Allocated/reassigned project managers based on skill set and workload.Assessed license agreement, scope of services, and work statement to implement a validated warehouse management system. Analyzed cost vs. actual per contract agreement terms yielding a 5% credit towards Phase II of implementation project despite contracted Phase I (Requirements Definition) work overage.Implemented User Acceptance Testing and change management processes for newly validated warehouse management system. Managed team of 8 developers/business analysts/vendors/users to achieve Phase I project roll out meeting FDA regulations eliminating potential penalty fees and ensuring continuation of business.

Greater Philadelphia Area

Managed territory/account base of 70+ accounts in the Financial Services Sector. Built business cases and determined ROI for software products/consulting services. Presented to C-level officers nationally. Conducted client visioning sessions linking strategic/tactical goals into definable road map with deliverables and ROI defined at each project phase. Created annual business and territory account plans that targeted key accounts and maximized near/far term opportunities.Pioneered first consulting site survey resulting in Assessment Services sales that paved the way for process identification, sales, and marketing of consulting services within the software product sales life cycle.Achieved 198% of quota selling pioneer global software/consulting implementation services to CitiGroup. Named Client Manager for global implementation resource assignment, and client satisfaction.Achieved 100% of New Product Sales/Services quota. Attended Executive Club Event every year

Greater Philadelphia Area

Part of the Healthcare and Life Sciences Division. Devised market-driven sales and customer management solutions utilizing cross-functional and organizational resources.Established vendor partnerships leveraging solution across client base achieving $1 million increase.Formed strategic alliance with a national software vendor specializing in pharmaceutical plant operations. Aligned market and sales activities to jointly penetrate named clients resulting in $500,000 in consulting fees. Relationship successes lead to creation of a separate practice

Greater Philadelphia Area

Sold/delivered/managed client solutions with extended responsibility for up selling, client expectation management, deliverables, and project management team leadership.Attained annual revenue growth of 700% via sale of custom-built mobile hand held solution to a leading home health care account that positioned Icon as the strategic IT outsourcing services provider opening up an additional consulting service practice.Consistently achieved 167%+ of annual sales quota

Greater Philadelphia Area

Consultant in the Strategic Services Practice, evaluated/recommended/implemented first ever custom-built physician handheld wireless technology solution with patient charting and Rx fulfillment application to the Veterans Hospital Administration.The Mobile Technology Solution earned firm recognition as Mobile Marketplace Leader for hand-held device applications. Featured in Information Week, Mac Week, and Computer World for business/technical impacts of Mobile Applications in enterprise environments. Presented at COMDEX and Mobile World. https://books.google.com/books?id=amdIWoiaHtYC&pg=PA92&lpg=PA92&dq=loretta+santisi&source=bl&ots=jhaNevQ21i&sig=PZ5jDcHntRoH1-KMWUl1-izKdnQ&hl=en&sa=X&ved=0ahUKEwjqoIaTjLnVAhUi4YMKHYqhCMI4ChDoAQghMAA#v=onepage&q=loretta%20santisi&f=falsePROMOTED to Senior Consult designed/implemented the first consulting training program with focused learning environments and resource guides delivered monthly to new hires. Recruited/secured Partner participation and course material delivery.Sold and managed a $500,000 budget resource allocation reporting project, for a key client Philip Morris’ brand marketing system allocation tool development/implementation initiative. PROMOTED to Manager and selected into International Practice to manage New Zealand’s Y2K transportation system assessment