Loretta Williams Email & Phone Number

Greater Nashville Area, Tn

•Provides direct leadership, mentorship, and career development guidance to a team of consultants with varying levels of experience•Work in alignment with other practice leaders, including (AVP, Directors, and Operations) to ensure (1) alignment of resource requirements for each practice (2) proper management of resource availability based on current & forecasted engagements (3) required level of expertise on upcoming engagements are met.•Conduct annual performance reviews for assigned consultant population•Develop standard process for gathering post engagement feedback on consultants performance•Develop standard process that clearly defines the requirements necessary for advancement of consultant population•Conduct quarterly career counselling sessions with consultants and provide feedback to practice leadership Handle all routine employee relations activity for assigned consultant population•Make periodic visit to client sites to observe consultants performance •Actively participate in talent recruitment and development to ensure the consulting organization maintains diversified talent to meet broad client objectives•Actively participate with practice leadership in making career advancement decisions for consultant population•Attend relevant conferences to promote the company and conduct recruiting activities

Trained Customers and Employees on Revenue Cycle suite of courses. They include:Patient Accounting 3270 and GoldPayer ManagementCharge Description Master FileReceivables Policy ManagerReceivables Management Workstation

Responsible for Implementing and maintaining quality assurance programs to ensure finished products meet quality standard requirements  Performed audits at critical milestones in the implementation and optimization processes Recommended Best Practices  Standardized documents and processes to achieve synergy within the organization Analyzed key quality performance indicators to address issues promptly  Collaborated with key stakeholders to ensure audit gaps were closed prior to identification by the client Provided effective communication regarding issues, objectives, initiatives and adherence to plan. Actively sought recommendations and feedback from the implementation and consultant communities in reference to issues that required remediation Partnered with appropriated resources to develop action plans and dates to correct quality failures prior to the next audit. Maintained, monitored, and evaluated a corrective/preventative action log, reviewed responses for timely completion and effectiveness Delivered written report to company and client executives, outlining the state of the project Developed surveys to obtain client feedback

Responsible for the development, mentoring, and career goal achievement for a group of Consultants, Project Managers and Account Managers Responsible for revenue targets, expense budget, customer satisfaction, implementation solutions and post implementation supportDeveloped a deep understanding of the customer environment, including key influencers, decision makers, business challenges and information technology goals Provided direct revenue cycle technical support in partnership with the sales team and other practicesCross trained consultants in different skillset areas to ensure customers’ needs were met and a strong bench was maintainedMentored employees and developed strategic and tactical plans for their next career opportunityWorked with sales to create strategic account development plans to expand Siemens’ footprint in our customer baseDeveloped solutions for complex customer accounts receivable issuesDeveloped incentives to promote the identification and implementation of best practicesMaintained resource, implementation and financial forecasts Monitored project milestones to ensure customer satisfaction and maximize revenue recognitionMonitored service delivery quality with periodic customer visits. Reported findings to leadership and used same finding in employee coaching sessionsConducted performance reviews annually for all direct reportsEstablished Customer Focus Group to facilitate collaboration and increase satisfactionExceeded Revenue and Customer satisfaction targets annually