Loretta Y. Email & Phone Number

Miami, FL, US

Miami, FL

Handles multiple phone line system for the School of Communication; greets visitors and callers; handles their inquiries, and direct them to the appropriate person according to their needs – including students, parents and other guests; take messages and answer routine questions; process incidents and work orders for maintenance and phone issues for the.

Miami, FL

Administrative Assistant for the Agency for Healthcare Research and Quality (AHRQ) and Comparative Effectiveness Research Program (CER), took minutes for meetings, prepared correspondence for AHRQ and CER programs, assisted in preparing quarterly reports for DOH, prepared purchase requisitions and travel reimbursements, provided clerical support for.

Coral Gables, FL

Delivered exceptional service receiving and responding to incoming calls from customers and coworkers, assisted customers by answering questions and transferring calls to departments and stores in a professional and efficient manner, supported store operations by being a general resource for customers and employees, provided a strong knowledge of store.

Miami, FL

Handled Service and Sales calls for group bookings for travel agencies and direct bookings; managed a high volume of inbound calls in an efficient manner while being accountable for making key decisions including, but not limited to penalty and administrative fee waiver, option extensions and other complex scenarios while achieving first call resolution.

Miami, FL

Arranged flights, vacation packages, tours, car rentals and hotel bookings for Expedia.com and their partners - one-time call resolutions; serviced existing bookings and flights by making changes, canceling and arranging travel insurance for interested clients; also serviced complaints from clients, refunds and travel credits.