Loretta Butler Email & Phone Number

Oversee Inbound Processes for Return Centers

Swedesboro, New Jersey, United States

o Daily DOB, LOS, and other KPI monitoring and escalationso Daily monitoring of YMS by category lane (salvage, recycling, etc.) and partner/transportation escalations based on OB vendor pickup performance o Establish and maintain effective relationships with GSCL partners in order to effectively influence exceptional Store experienceo Mentor and influence the third party site leader to foster a culture of continuous improvement with a primary focus on problem solving and operational efficiencieso Establish and maintain an effective partnership with the third party leadership team as an operational subject matter expert to foster clear communication and collaboration across organizationso Have a high bar for operational and cultural results o Ensure performance plans are set, achieved, maintained, and continuously improved o Influence a strategic partner and build ability to exceed Store experience requirements throughout the total supply chain process, from our vendors to our distribution center to our guests/storeso Influence a safe workplace by advocating safety training and accident preparednesso Operate as a total business owner through both operational results and long term strategic initiativeso Serve as a coordination partner with the DC outbound coordinator roles and Middle Mile market logistics leaders as Middle Mile manages trailer pools between sites and the management of adhoc requests

Robbinsville, New Jersey, United States

o Management of largest Ship Dock in the network, responsible for processing over 1 million shipments per weeko Decreased total number of customer misses by 50% within 30 days by driving quality standards and collaborating with yard team for better execution of trailer turnaroundso Led three different departments from worst to best through utilization of continuous training and cross training strategies, creation of several recognition initiatives to drive weekly and monthly productivity, the daily usage of productivity coaches to get new associates to rate faster, and development of Quality and Problem Solve team members to ensure best performanceo Deep-dives into quality metrics has helped team maintain the #1 spot across all shifts for qualityo Safety Leadership Index champion with one of the highest Safety scores in EWR4 and mentored five other low scoring managers to 20% increases on safety scores by driving safety initiatives inter-departmentally o Recipient of Safety Award at All Manager’s Meeting, October 2020Projectso Problem Solve station re-design that allowed for the installation of a second PS station and enough flex room for processing an influx of volume resulted in the Ship Dock PS processing volume triplingo Quadrupled the Nights team Learning Ambassador bench by identifying gaps across cohorts, recruiting based on targeted cohorts, and partnering with learning to phase out low scoring ambassadors to improve the associate experience and ease of executing cross trainings and inter-departmental indirect trainingso Through weekly productivity email reporting, FAQs, and a step plan to rate goals, helped drive increased directed palletize (new technology) adoption and performance by 5% monthly across all four shiftso Cross trained 20% (100+) of Dock associates into Inbound and Outbound paths for better flexibility of headcount and increased labor share opportunities

Robbinsville, Nj

o Led Nights Dock team to ship over 400K units within 10 hrs with best quality across all shiftso Owner of Nights giftwrap team execution and training. Led team to success with over 200K giftwrap shipments processed, 60K of which were processed within one weeko Led Pack Division through record breaking 1M units in 24 hours and over 33M shipments processed at peak season despite social distancing protocolso Project Santa and Sidewall Pack Project: Gift wrap station supply relocation and setup of sidewall pack stations to process 12K additional units per shift while being socially distanced at the start of pandemico Led team to record breaking 16.5K pure hr at record breaking 265 pack rate. Broke record for most volume in a pure hr between both pack divisions with combined 31K volumeDEI/Development o Women at AMAZON Ops Point of Contact o Co-Chairman of Culture for the Black Employee Network (BEN) @AMAZONo Host of quarterly BEN Open Mic Showcase to allow associates a space for creative expression and healing during COVIDo BEN Mixer: Speaker in quarterly Q&A sessions on professional development and DEI with other members of Amazon Leadershipo Led workshops, mentored, and developed associates and managers ready to take the next step in their careerso Participant in the Tier 3 Matrix Panel Apr 2021 to re-evaluate the matrix criteria necessary to identify the next best Tier 3 leaders and provide effective feedback for a more positive associate experienceo Instructor for over two dozen associates enrolled in the PA Development Class of Apr 2021o Provided 1-on-1 Mentorship for the Tier 1 Mentorship Program and the Operations L4+ Mentorship Programo Ran the nights dock team solo after just two weeks of training and shortly onboarded three external Area Managers to the docko Completed an Operations Spanish class to be a more effective leadero Directly responsible for 9 Tier 1 to Tier 3 promotions and 2 Tier 3 to Level 4 promotion

Remote

• Worked with Creative, PR, and Marketing teams to develop cross-channel initiatives to build brand awareness, grow market share, and increase sales• Researched and presented customer-focused marketing strategies and feedback for increasing attendee participation in tradeshows and driving traffic and retail revenue at weekly marketing meetings• Created mutually beneficial partnerships between MAGIC and retail buyers and CEOs, and guaranteed memorable experiences everyday through teamwork, accountability, respect, and quality customer service• Researched and developed active list of prospective retailers to ensure quality attendees and to discover new business opportunities• Communicated effectively with retail buyers and CEOs via phone, in-person, and in writing, averaging about 150-200 calls per day• Secured and trained all registration staff to ensure quality and efficiency• Experienced working on-site for all UBM North America Fashion events, CPHI, and assisting inbound callers for Licensing Expo, GDC, Interop, CPHI, ICMI, Advanced Manufacturing, and the Battery Show• Managed on-site team of 100+ typists, super agents, badge print assistants, badge print clerks, and line monitors• Projects:o “Made in America” theme for sourcing tradeshow: over 100 exhibitors accounting for over $500,000 in revenue for the companyo Sourcing @ MAGIC online newsletter to keep interest between shows, for informational purposes on industry trends, and to gather critical info for conference planningo Re-design of registration areas resulting in 30% increase in number of registrations processed per hour

Los Angeles

• Featured in Inclusion Magazine Fall 2012 Issue• Styled for 2012 New Now Next Awards on Logo TV• Featured in Madd Trendz Magazine October 2011 Issue• Collaborated with stylists in designing looks for photo and video shoots• Facilitated communications between production crew and stylists in order to bring vision to life• Sourced fabric and other materials for creative process• Assisted in building brand awareness using Facebook, Twitter, YouTube, and Model Mayhem• Responsible for overall product development process from sketch, to execution of sample, to final garment