Loretta Chan Email & Phone Number

• Go-to person for complex case escalations, quick resolution of an average of 25 cases per month to prevent social crises, working with media/comms on potential misinformation on public services and closely following up.
• Approve and manage high surge of urgent scheme applications due to COVID-19, promptly processing an average of 200 cases per month over a 10-month period
• Able to work independently or in teams, and able to rally stakeholders’ buy in
• Using Tableau for data visualisation and information sharing among 200 agencies; track traffic flow via Google Analytics to determine topics of interest
• Lead data projects that customise programmes to meet emerging needs for the right client profiles; one of the projects has won the Public Sector Transformation Award
• Review policies, streamline admission workflow between 22 schools and 32 agencies to ensure fair and efficient process for the national disability sector, digitalise assessment tools to save more than 30 manhours per.

- Effectively provide guidance to patients and family members in exploring difficult conversations on medical preferences and palliative, end-of-life decisions- Provide mentorship in facilitation, conduct assessment role-plays and trainings- Liaise and network with multidisciplinary team, spearhead new initiatives to expand programme- Designated speaker at.

- Support clients with mental health concerns, cover Executive Director’s operational and counselling duties- Large-scale project management for mental health initiatives:MINDSET Jardine Matheson Group, People’s Association, public schools- Positive reviews for talks delivered at government and corporate agencies- Proven track record of organising regional.

- Impart curriculum content & assist children (mainstream & special needs)- Curate syllabus and conduct external academic workshops at Community Centres - Attend to discipline, welfare and well-being of the children

- Human Resource: Staff recruitment, claims and welfare - Customer Service: Attend to phone enquiries- Accounts: Finances and billing- Marketing: Assist in organising events or campaigns

˗ Provide customer service to international travellers and members of the public˗ Actively approach the public to participate in the events ˗ Managing large crowds professionally and record details

Exploring Art Therapy

Bachelor Of Arts (B.A.), Psychology, Cum Laude

Activities and Societies: SIM Psychology Society (Publications Director), Institute of Mental Health Volunteer, SIM DreamWerkz Dance Club.

Summer School

Education record

Activities and Societies: Class Vice Chairperson, Singapore Model United Nations, Pre-University Seminar, Tennis Team Member