Senior Manager And Team Leader
Current• Go-to person for complex case escalations, quick resolution of an average of 25 cases per month to prevent social crises, working with media/comms on potential misinformation on public services and closely following up within timelines• Approve and manage high surge of urgent scheme applications due to COVID-19, promptly processing an average of 200 cases per month over a 10-month period• Able to work independently or in teams, and able to rally stakeholders’ buy in • Using Tableau for data visualisation and information sharing among 200 agencies; track traffic flow via Google Analytics to determine topics of interest• Lead data projects that customise programmes to meet emerging needs for the right client profiles; one of the projects has won the Public Sector Transformation Award • Review policies, streamline admission workflow between 22 schools and 32 agencies to ensure fair and efficient process for the national disability sector, digitalise assessment tools to save more than 30 manhours per person for ~150 teachers• Spearheaded 2 large-scaled roadshows graced by Ministers (> $7,000 for each run); 600 parents and teens with special needs able to resolve queries via this platform• Clinch contracts (highest valued at $300,000) from CSR teams and coordinate ops• Revamp as head of editorial team achieved 10-fold viewership for >300 recipients• Coordinated study trips, inter-agency workgroup, site visits for senior management• Led committee for positively reviewed networking session (valued at $8,000) for 250 attendees including partners, stakeholders and political office holders
