• Go-to person for complex case escalations, quick resolution of an average of 25 cases per month to prevent social crises, working with media/comms on potential misinformation on public services and closely following up within timelines• Approve and manage high surge of urgent scheme applications due to COVID-19, promptly processing an average of 200 cases per month over a 10-month period• Able to work independently or in teams, and able to rally stakeholders’ buy in • Using Tableau for data visualisation and information sharing among 200 agencies; track traffic flow via Google Analytics to determine topics of interest• Lead data projects that customise programmes to meet emerging needs for the right client profiles; one of the projects has won the Public Sector Transformation Award • Review policies, streamline admission workflow between 22 schools and 32 agencies to ensure fair and efficient process for the national disability sector, digitalise assessment tools to save more than 30 manhours per person for ~150 teachers• Spearheaded 2 large-scaled roadshows graced by Ministers (> $7,000 for each run); 600 parents and teens with special needs able to resolve queries via this platform• Clinch contracts (highest valued at $300,000) from CSR teams and coordinate ops• Revamp as head of editorial team achieved 10-fold viewership for >300 recipients• Coordinated study trips, inter-agency workgroup, site visits for senior management• Led committee for positively reviewed networking session (valued at $8,000) for 250 attendees including partners, stakeholders and political office holders

- Effectively provide guidance to patients and family members in exploring difficult conversations on medical preferences and palliative, end-of-life decisions- Provide mentorship in facilitation, conduct assessment role-plays and trainings- Liaise and network with multidisciplinary team, spearhead new initiatives to expand programme- Designated speaker at Eastern Health Alliance Caregivers Public Forum 2016- Active in the running of Parkinson's Disease/Breast Cancer support groups- Trained in Mental Health First Aid, Grief & Bereavement Counselling- Committee member for ACP Training & Curriculum programme development- Organise and facilitate department participation in cross-country runs and competitions

- Support clients with mental health concerns, cover Executive Director’s operational and counselling duties- Large-scale project management for mental health initiatives:MINDSET Jardine Matheson Group, People’s Association, public schools- Positive reviews for talks delivered at government and corporate agencies- Proven track record of organising regional conferences (valued >S$1m) 1. Regional Congress of the World Federation for Mental Health 20152. 2nd Asia Pacific Conference & Meeting on Mental Health 2016- Representative of the Singapore Schizophrenia Network and overseas Hong Kong New Life Psychiatric Rehabilitation Association Symposium 2016

- Impart curriculum content & assist children (mainstream & special needs)- Curate syllabus and conduct external academic workshops at Community Centres - Attend to discipline, welfare and well-being of the children

- Human Resource: Staff recruitment, claims and welfare - Customer Service: Attend to phone enquiries- Accounts: Finances and billing- Marketing: Assist in organising events or campaigns

˗ Provide customer service to international travellers and members of the public˗ Actively approach the public to participate in the events ˗ Managing large crowds professionally and record details