Loretta Flynn Email & Phone Number

Framingham, Ma, Us

Framingham, Massachusetts

Billerica, Massachusetts, United States

- Responsible for ensuring all compliance operational activities are followed within the wireless construction and service teams.- Fostered relationships with internal and external contacts ensuring all applicable state and federal regulations are tracked, reviewed and adhered to, thus driving project completion.- Attended weekly compliance prior & post construction meetings with external client, providing key milestone updates.- Drove alignment with Site Acquisition & Construction teams to gauge work progress ensuringcritical dates and activities are in sync.

Framingham Massachusetts

- Cultivate relationships with internal and external contacts to facilitate underwriting process and promote business needs.- Analyze business cases and processes improving system flows tied to Customer Services and Retail agent’s tasks and transactions with monthly cost saving of $700,000.- Participate in 3 medium to large acquisition and merger activities optimizing call center operational efficiencies and process improvements through data conversions and system consolidation.- Champion all defect and issue resolution from authoring processes to communicating, tracking, reporting and successful triage.- Partner with Marketing on implementing features/promotion plans and bill credits within tight timelines ranging from 4-6 weeks up to 4 months. - Onboard over 13 million Pre-paid customer records to the customer management platform for all Customer Services call centers and retail stores.- Negotiate unit test sessions at no additional cost to projects allowing more in-depth testing and defect free deployment of functionality

Framingham, Ma

- Drove call center efficiencies via tool consolidation which generated 10% fewer customer calls and $2m annual cost savings. - Partnered with IT organization throughout the life cycle of projects from Business Requirements, High Level Design to testing and deployment.- Demonstrated flexibility and adaptability with changing strategy and scope by re-evaluating and re-prioritizing tasks to achieve the highest profitability of project success.- Supported weekly/monthly builds/releases for defect fixes, script updates, profile changes and quick hits at no cost.- Conducted annual site visits (vendor and internal) to identify areas of improvement and promote customer excellence.