Loretta Heystek Email & Phone Number

Santa Clarita, Ca, Us

Los Angeles, California, United States

• Conduct business-to-consumer calls via warm leads in an outbound and inbound capacity.• Utilize a discovery approach on all calls.• Qualify new prospects by identifying concerns, financial liquidity, and budget.• Provide updates on financial markets, geopolitical & economic factors impacting retirement accounts.• Provide information on tax loopholes for tax-deferred plans.• Transfer calls or schedule appointments to a senior adviser when necessary. • Produce an average of 200 to 300 calls daily.Software used: Salesforce, Five9.

Los Angeles, Ca

(Weekend position) Provide executive-level and VIP protection for various field assignments at high-end venues: red carpet events, A-List private parties, luxury hotels, penthouse-level nightclubs, corporate buildings.

Los Angeles, California, United States

• CTEC certified.• PTIN issued by the IRS.• Seasonal position.Software used: Proprietary tax software.

Los Angeles, California, United States

• Conducted business-to-consumer calls via warm and stale leads in an outbound capacity.• Qualified new prospects by identifying urgency and budget and then transferring these calls to a senior adviser.• Produced an average of 150 calls and five transfers daily.• Assisted with training new employees and creating new scripts.• Average close rate was 10 deals monthly.Software used: Logics, Kixie, and RingCentral.

Greater Los Angeles Area

• Conducted business-to-business calls via warm and cold leads in an outbound/hunter capacity.• Utilized a discovery approach on all calls.• Qualified new customers by identifying the decision maker and doing a needs assessment.• Schedule phone consultations.Accomplishments: won Quarter Club sales contest (3x 2016), (2x 2017), Monthly Top Performer (3x 2016), (2x 2017) and President's Club sales contest (2016 & 2017).

Los Angeles, California, United States

Provided thorough and efficient technical support to existing customers via telephone and e-mail. Used trouble shooting skills, proprietary software, and knowledge base to resolve customers’ issues concerning their property management and access-control solutions. Software used: Kayako, Maximizer, Firebird, Wordpress, Team Viewer (and other remote networking tools).

Greater Los Angeles Area

(Watch Commander) Managed mentored, motivated, and provided instruction for all agents who are attached to the film piracy prevention unit, throughout and outside the United States. Oversaw the entire field operations for this unit. Other duties included: on-site supervision, scheduling, recruiting, hiring, providing personal protection for celebrities, creating manuals and policy procedures, and data entry. Software used: Cisco Web Office, TrackVia, Microsoft Office.

Los Angeles, Ca

Assigned to the Film Piracy unit. Provide surveillance and take immediate action on the detection of recording devices during movie premiers and screenings.

Los Angeles, Ca

Assigned to Elevate Lounge in Downtown Los Angeles as a Front Door Supervisor every weekend.Duties included: conflict resolution, enforcing security and safety regulations, enforcing dress code of patrons, assist with evictions of intoxicated or disorderly female patrons, perform I.D. checks at the door, access control upon entry, and crowd control. Often assigned as the lead agent for special events and act as an adviser to the site supervisor.

Los Angeles, California

(Seasonal position) Provide high-level security for special events - as a Level 1 Guard and a Level 1 Supervisor - mainly award shows: Golden Globe's, Grammy's, and other award shows.

Hollywood, Ca

-Assigned as a full-time security manager for the entire setup and breakdown of the 86th Academy Awards.-Managed, mentored, motivated, and provide instruction to a team of more than 50 security officers per shift.-Responsible for assigning officers to each post throughout various access points of the perimeter, while ensuring that these officers are being properly supervised and relieved for breaks.-Responded to real-time incident calls on the radio.-Directly managed the shift supervisors and team leaders.-Directly dealt with the shift watch commander, area manager, upper management, and with the client.-This was a contract position.

Venice Beach, Ca

Competitive bodybuilder.

Greater Los Angeles Area

Provided technical support via telephone. Answered incoming e-mail from customers concerning both technical and account maintenance issues. Used trouble shooting skills, Power Client references, and company Intranet to solve customers’ issues concerning their “fax-to-email” service. Assisted leads and supervisors in training new employees within the department. Software used: KANA Power Client, Talisma, Salesforce, Maximo, RightNow, and ISP Power.

Worldwide

Active and Reserve duty.Recent military experience: Supervise, mentor, and manage several junior employees in their daily tasks as Administrative Assistants while managing the Adjutant’s office. Assist the Adjutant in providing direct administrative support to the Commanding General. Responsible for completing a myriad of correspondence documents, including employee performance evaluations, personal award submissions, officer application packages. Performed as the Information Systems Liaison when computer technical support was needed. Assigned as the Office Website Administrator, using SharePoint. (January – August 2003 and March 2004 – June 2007: Recalled back to Active Duty for Operations ENDURING AND IRAQI FREEDOM, respectively. Civilian job was placed on hold, by law – USERRA Title 38 USC Chapter 43.)

North Hollywood, Ca

During this time, I have also worked as a personal trainer.

Greater Los Angeles Area

Provided e-mail support to existing customers. Software used: Kana Power Client.

San Francisco Bay Area

During my time with the company, I performed a myriad of duties. I started off as a Web Content Editor. Then, I became a Graphic Content Editor; and then, I finally got promoted to I.S. department upon completion of my A.A.S. degree in Systems Administration.

Bachelor Of Science (B.S.), Network Management And Communications

Studied Networking Communications and Management. Degree not completed.

Associate'S Of Applied Sciences, Systems Administration

Earned an A.A.S. degree in Systems Administration.