-Develop strategic partnerships with educational institutions, including the University of Westminster, Harlow College, and Youthbuild Ventures, to expand the charity’s impact-Lead and manage a diverse operations team of four, ensuring alignment with the charity’s key objectives and long-term vision-Chair quarterly Board of Trustees meetings, driving strategic discussions and decision-making to support the charity’s growth-Design and implement core policies, ensuring full compliance… Show more -Develop strategic partnerships with educational institutions, including the University of Westminster, Harlow College, and Youthbuild Ventures, to expand the charity’s impact-Lead and manage a diverse operations team of four, ensuring alignment with the charity’s key objectives and long-term vision-Chair quarterly Board of Trustees meetings, driving strategic discussions and decision-making to support the charity’s growth-Design and implement core policies, ensuring full compliance with regulatory standards set by the Charity Commission for Charitable Incorporated Organisations (CIOs)-Oversee fundraising initiatives, successfully raising over £2,000 to support the charity’s programs and activities-Collaborate with the marketing team to plan and execute impactful campaigns, including newsletters and content creation, leveraging tools like Canva and HubSpot, as well as platforms like Instagram and LinkedIn, to raise awareness of the charity’s services-Facilitate partnerships with key stakeholders to organise themed workshops tailored to the needs of students and beneficiaries, fostering learning and professional development opportunities Show less

- Provide reporting for data quality and enquiry management- Interpret data requests, build data extensions for SMS and Email campaigns through Salesforce.com (Marketing Cloud) and oversee validation and deployment- Liaise with dealership management teams to resolve data issues and highlight opportunities- Assist with internal projects that support data improvement and process rectification- Manage and assist in the maintenance of customer, company and vehicle data- Oversee… Show more - Provide reporting for data quality and enquiry management- Interpret data requests, build data extensions for SMS and Email campaigns through Salesforce.com (Marketing Cloud) and oversee validation and deployment- Liaise with dealership management teams to resolve data issues and highlight opportunities- Assist with internal projects that support data improvement and process rectification- Manage and assist in the maintenance of customer, company and vehicle data- Oversee the review and approval of client’s communications Show less

- Utilised Zendesk to fortify the company’s customer relationship management and satisfy the needs of clients- Managed clients’ complaints and ensured that all complaints are resolved accordingly - Provided international clients with the appropriate information regarding firm’s Meet and Greet packages through emails and phone calls- Handled bookings and making reservations on behalf of clients

- Prepared and introduced Spanish students to the British culture through series of presentations which led to increased knowledge and understanding of the UK culture- Worked with teachers to deliver an efficient way of teaching to pupils- Participated in the organisation of school excursions and plays promoting culture awareness- Tutored new international pupils with English as their second language resulting in improved performance and ability to understand the basics of the… Show more - Prepared and introduced Spanish students to the British culture through series of presentations which led to increased knowledge and understanding of the UK culture- Worked with teachers to deliver an efficient way of teaching to pupils- Participated in the organisation of school excursions and plays promoting culture awareness- Tutored new international pupils with English as their second language resulting in improved performance and ability to understand the basics of the English language in a few months Show less