Loretta Shelton Mba, Csm Email & Phone Number

Atlanta, Ga, Us

United States

United States

SR. Project Manager on a major client initiative to implement EMV Contactless card certification. Provided oversight of external vendors and internal applications to ensure design development and testing are on target to meet certification criteria. Developed integrated project plans to align on certification strategy. Held regular status calls, managed jeopardies, risks and issues associated with an aggressive 2020 timeline. Provided Executive status reports to ensure Program Stakeholders, including Directors and Business Product Owners are aware of the progress, open issues with an action plan, and mitigation strategies

Alpharetta, Georgia, United States

Successfully manage project life cycle for clients from initiation, planning, development, design, testing and deployment. Collaborate with a team of engineers and testing managers to ensure accuracy, compliance and that the project meets industry standards as approved by customer. • Led work on a major AT&T initiative called User Interface Consolidation Program (UIC) with a budget of $28M.• Provided oversight to 80 applications, held their on-boarding calls, and managed their delivery plans to ensure deployment of 200 capabilities (approx. 5400 User Stories) using Agile delivery.• Collaborated with various stakeholders, in a matrix type environment working with Scrum RTEs, Scrum Teams, other Program Managers, Application Project Managers to drive the delivery.• Created Executive status reports to ensure Program Stakeholders, including Directors and Business Product Owners are aware of the progress, open issues with an action plan, and mitigation strategies. • Rolled out enhancements to the Change Request process to ensure that applications were able to onboard effectively.• Engaged with 13 testing groups to ensure the End-to-End testing effort was successful. During launch facilitated discussions across teams to resolve production tickets.In addition worked as a Project Manager on various other programs in this 3 years span which included merger initiatives between DTV and AT&T and a project associated with credit decision engine. This involved implementation of functionality to support a design engine rule which would determine a customer's credit eligibility on their profile . The ultimate intent was to remove the need for manual calculations of credit amounts.

Alpharetta, Georgia, United States

Led a team of 20 in managing the development and deployment of software utilizing SDLC methodology to support the distribution of customer collateral during sales acquisition and retention. Project Manager over all business solution projects for telecomm and software organizations; manage workloads, define deliverables, hire and mentor resources, conduct performance reviews, and ensure compliance with established processes. Conduct training for new hires and coached them on how to strengthen skills in managing multiple projects.  Collaborated as team member in securing major national and local corporations as clients.

Alpharetta, Georgia, United States

Managed the billing platform for major telecommunications carriers. Created content and assisted representatives in integrating customer planning & strategy initiatives with delivery of Amdocs products and services into their lines of business. Analyzed and communicated effective business requirements for developers, programmers, and engineers which resulted in enhanced productivity and reinforced end-user confidence.  Designed, developed and deployed 100 features across Sprint’s enterprise. This included gathering business requirements, translating requirements into design, system testing and acceptance testing.  Performed OPS System testing utilizing Amdocs CRM for Sprint while logging and tracking defects in Quality Center. This involved setting up test plans and scripts and implementing those test cases and logging defects

Norcross, Georgia, United States

Accountable for the launch of new and maintenance of existing proactive retention programs for issue resolution and early life initiatives in wireless and wire-line divisions of the organization. Also responsible for the development of time lines, process flows, and progress monitoring associated with the launch of customer retention programs. Successful deployment for Sprint 100 Quick Help features, Online Performance Support, which reduced Contact Center Metrics for AHT by up to 30 seconds. Managed Contact Center Optimization for Sprint Proactive retention program to determine and uncover pain points for reasons agents not meeting KPIs for marketing initiatives